Auto Service Coordinator & Customer Advocate

United Asia Automotive Group Incorporated; Quezon City; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading automotive service provider is seeking a customer service representative in Quezon City. The role involves responding to inquiries via various channels and assisting with service appointments. Candidates should have at least 3 years of experience, with strong communication and problem-solving skills, and proficiency in MS Office and CRM systems. The position is full-time and on-site, with working hours from 7:30 AM to 5:30 PM, Monday to Friday.

Qualifications

• Minimum of 3 years customer service experience required.
• Call centre or phone support experience is essential.
• Business proficient level English communication skills required.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person.
• Assist customers with service appointments and vehicle concerns.
• Provide accurate information regarding pricing, service timelines, and promotions.
• Coordinate with service advisors and technicians for efficient service delivery.
• Resolve customer complaints effectively.

Skills

Strong communication and interpersonal skills

Excellent problem-solving and conflict-resolution abilities

Customer-oriented mindset with strong attention to detail

Proficient in MS Office and CRM systems

Education

Bachelor's degree or equivalent experience

Job description

A leading automotive service provider is seeking a customer service representative in Quezon City. The role involves responding to inquiries via various channels and assisting with service appointments. Candidates should have at least 3 years of experience, with strong communication and problem-solving skills, and proficiency in MS Office and CRM systems. The position is full-time and on-site, with working hours from 7:30 AM to 5:30 PM, Monday to Friday.