Automotive After-Sales Training Expert (Non-Tech)

Michaels and Grant Business Consulting; Santa Rosa; On-site; PHP 446,000 - 670,000; Full time

Job summary

Michaels and Grant Business Consulting is seeking a capable Training Specialist to conduct non-technical automotive training for client dealerships. You will develop and track KPIs, coordinate with subject matter experts, and continually improve training materials and methods.

A proactive, detail-oriented professional with strong communication skills is essential. The role requires up-to-date knowledge of automotive servicing, warranty processes, and vehicle fundamentals, with a focus on

Qualifications

• Graduate of BS Industrial Technology Major in Automotive or related course.
• With at least 3 years of automotive Non-Technical training experience (e.g., Service Advisor, Warranty Officer, Parts Officer). Training certification is a plus.
• Must have Non-Technical knowledge and process in commercial and light commercial vehicles.
• Proactive with keen attention to detail and good organizational skills.
• Creative, resourceful and analytical abilities.
• Results-driven, thrives in a high-pressure environment.
• Outstanding verbal and written communication and presentation skills.
• Valid driver's license (LTO restriction of at least 2 or 3).

Responsibilities

• Conducts Non-Technical training programs for client dealership participants on automotive servicing, warranty, vehicle fundamentals, and troubleshooting.
• Sets training program KPIs and evaluates effectiveness via assessments and observations; recommends intervention plans.
• Communicates with stakeholders, SMEs, and process owners to develop accurate and up-to-date training materials.
• Explores innovative methods in training implementation across platforms.
• Manages training costs and ensures efficient use of company resources.
• Updates training decks to align with client objectives and new technology offerings.

Skills

Training experience

Communication

Analytical skills

Organizational skills

Creativity

Presentation skills

Attention to detail

Pressure handling

Driver's license

Education

BS Industrial Technology (Automotive)

Job description

Michaels and Grant Business Consulting is seeking a capable Training Specialist to conduct non-technical automotive training for client dealerships. You will develop and track KPIs, coordinate with subject matter experts, and continually improve training materials and methods.

A proactive, detail-oriented professional with strong communication skills is essential. The role requires up-to-date knowledge of automotive servicing, warranty processes, and vehicle fundamentals, with a focus on