Automation Support Engineer ( Remote | Philippines)

magentIQ; Philippines; Remote; PHP 600,000 - 1,000,000; Full time

Job summary

magentIQ is seeking an Automation Support Engineer to troubleshoot, maintain, and support automation solutions within a low-code environment. This fully remote, Philippines-based role collaborates with customers, customer success teams, and developers to deliver reliable automation and scalable solutions.

You will troubleshoot a variety of automation issues across tiers, document improvements, and work with distributed teams to drive platform performance and usability.

Qualifications

• Bachelor’s degree in Computer Science, Computer Engineering, or related fields.
• 3–5 years of experience in support roles addressing technical problems up to Tier 3 with direct customer interaction.
• Experience with API integrations and MSP ecosystem tools (PSAs, RMMs, and documentation platforms).
• Understanding of the Software Development Lifecycle (SDLC) and troubleshooting best practices for technical solutions.
• Strong communication and collaboration skills in a support environment.
• Excellent collaboration skills when working with cross-functional teams.
• Strong independent analytical thinking and problem-solving ability.

Responsibilities

• Provide Tier 1, Tier 2, and Tier 3 technical support for customer-facing automation solutions.
• Investigate and troubleshoot complex automation issues to ensure platform stability and performance.
• Work independently to scope automation requirements, define success criteria, and deliver solutions.
• Collaborate directly with customers to understand automation requirements and ensure solutions meet expectations.
• Maintain active communication with clients during testing, troubleshooting, and deployment phases.
• Coordinate with support and development teams to ensure fixes are implemented and aligned with platform best practices.
• Identify recurring issues and contribute to knowledge base documentation and continuous improvement initiatives.
• Help customers understand how to utilize in-platform agentic coworking tools to accelerate troubleshooting and automation development.

Skills

3–5 years experience

Customer interaction

Troubleshooting

Independent thinking

Communication

Education

Bachelor’s degree in CS/CE or related field

Tools

APIs

PSAs

RMMs

Documentation platforms

Job description

Join a fast-growing global tech team!

We’re hiring an Automation Support Engineer to help troubleshoot, maintain, and support automation solutions for an innovative MSP Automation Platform that is transforming how managed service providers streamline operations and deliver scalable automation.

If you enjoy solving complex technical problems, building automation workflows, and collaborating with customers to deliver impactful solutions, this role gives you the opportunity to work on cutting-edge automation and AI technologies while supporting global clients. This is a fully remote, Philippines-based role where you’ll collaborate with distributed teams across time zones and help drive operational excellence through automation.

Role Summary

As an Automation Support Engineer, you will support automation solutions within a low‑code environment while working closely with customers, customer success teams, and developers. You will be expected to utilize agentic cowork solutions within the platform to accelerate your work. You’ll troubleshoot a variety of automation issues, ranging from Tier 1 to Tier, help customers understand how automation impacts their processes, and drive improvement of platform capabilities through documentation and collaboration.

This role combines technical troubleshooting, automation development, and customer collaboration, ensuring automation solutions are reliable, scalable, and aligned with client needs. You’ll play a key role in strengthening the automation ecosystem by resolving complex issues and identifying opportunities to improve platform performance and usability.

Key Responsibilities

• Provide Tier 1, Tier 2, and Tier 3 technical support for customer‑facing automation solutions.
• Investigate and troubleshoot complex automation issues to ensure platform stability and performance.
• Work independently to scope automation requirements, define success criteria, and deliver solutions.
• Collaborate directly with customers to understand automation requirements and ensure solutions meet expectations.
• Maintain active communication with clients during testing, troubleshooting, and deployment phases.
• Coordinate with support and development teams to ensure fixes are implemented and aligned with platform best practices.
• Identify recurring issues and contribute to knowledge base documentation and continuous improvement initiatives.
• Help customers understand how to utilize in platform agentic coworking tools to accelerate their adoption of automation solutions.

Must‑Have Qualifications

• Bachelor’s degree in Computer Science, Computer Engineering, or a related math, science, and engineering fields.
• 3–5 years of experience in support roles addressing technical problems up to Tier 2 and Tier 3 while working directly with customers.
• Experience with API integrations and tools commonly used in the MSP ecosystem, including PSAs, RMMs, and documentation platforms.
• Understanding of the software development lifecycle (SDLC) and best practices in the troubleshooting of technical solutions
• Strong communication skills and the ability to work effectively with customers in a support environment.
• Excellent collaboration skills when working with cross‑functional teams.
• Strong independent analytical thinking and problem‑solving ability.

Nice‑to‑Have Skills

• Knowledge of Jinja or experience with Python and templating engines
• Experience supporting or building automation workflows and system integrations
• Experience with HTML/CSS and UI/UX principles.
• Exposure to automation‑first environments or low‑code platforms.
• Prior use of agentic coworking platforms to accelerate troubleshooting and automation development

Reporting Line and Working Pattern

• Collaborates closely with a global Support team, Automation Engineers, Software Engineers, Customer Success, and Product teams.
• Fully remote, Philippines‑based role.
• US time‑zone coverage with global team handoffs to ensure continuous support.

Why You’ll Love This Role

• Work on cutting‑edge automation technologies used by global MSPs.
• Contribute to impactful solutions that improve operational efficiency through automation.
• Collaborate with international teams and clients in a fast‑growing technology environment.
• Develop your expertise in low‑code, agentic driven automation, integrations, and platform engineering.
• Enjoy the flexibility of a fully remote role with strong career growth opportunities.

About MagentIQ

At magentIQ, we value diversity, innovation, and continuous growth. Join our team and be part of a collaborative, forward‑thinking organization where your work helps power automation solutions for businesses worldwide. If you're passionate about building reliable systems and solving complex automation challenges, we’d love to hear from you.

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