Customer Insights & Analytics Automation Specialist

Johnson & Johnson; Pateros; On-site; PHP 700,000 - 1,100,000; Full time

Job summary

Johnson & Johnson Global Services (GS) is seeking a Domain Specialist for the Customer Insights & Analytics team in the Philippines. The role focuses on executing customer case operations while analyzing and improving processes to drive efficiency and ensure best practices across departments.

You’ll collaborate with cross-functional teams to position CI&A as a core part of our Sales analytics landscape. You will work with data analysts to identify enhancements, develop documentation, and stay

Qualifications

• Bachelor’s degree in Business Management or related field required.
• 3+ years of experience in process analysis or improvement.
• Experience defining, monitoring and improving data quality metrics to ensure data accuracy, completeness and consistency.
• Experience creating and maintaining data catalogs; understanding metadata importance for discoverability.
• Familiarity with process mapping tools is a plus.

Responsibilities

• Execute customer case operations to ensure smooth workflow execution.
• Serve as the primary expert on the Customer Insights & Analytics tool across departments.
• Conduct training sessions and workshops on the CI&A tool functionality and benefits.
• Collaborate with data analysts to identify efficiency improvements and implement process enhancements.
• Develop documentation including user manuals, training materials and case studies.
• Stay updated on industry trends and best practices in data analytics for MedTech.
• Contribute creative and innovative ideas to the team.
• Perform other work-related duties as assigned.

Skills

Analytical skills

Process improvement

Communication

Independent work

Multi-project management

Education

Bachelor's degree in Business Management

Tools

Process mapping tools

Job description

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Data Analytics & Computational Sciences

Job Sub Function:

Business Intelligence

Job Category:

Professional

All Job Posting Locations:

Taguig, National Capital Region (Manila), Philippines

Job Description:

At Johnson & Johnson (J&J), we are passionate about our mission to care for the world, one person at a time. We adopt research and innovation, providing groundbreaking ideas, products, and services that advance the health and well-being of people globally. As part of our Employee Family, you’ll join over 128,700 teammates across more than 275 operating companies in 60 countries, united in a dedication to improving lives daily.

Johnson & Johnson Global Services (GS) operates as the shared services organization that supports the businesses of Johnson & Johnson. We strive to streamline functional work across regions and sectors by applying standardized processes and innovative technology. The vision of GS is to further trusted relationships and deliver significant value by providing extraordinary services that empower our teams.

The GS Customer Insights & Analytics Team is dedicated to enhancing the MedTech industry's ability to leverage data for strategic decision-making. Through Customer Insights & Analytics, the team empowers organizations with actionable sales insights derived from actual purchase data from customers.

Job Summary:

We are seeking an experienced Domain Specialist to join our team. This role will focus on executing customer case operations while analyzing and improving existing processes to drive efficiency. You will collaborate with cross-functional teams to ensure best practices are adopted and effectively implemented, positioning Customer Insights & Analytics as an essential component of our Sales analytics landscape.

Key Responsibilities:

• Execute customer case operations to ensure smooth workflow execution.
• Serve as the primary expert on the Customer Insights & Analytics tool, ensuring its effective application across various departments.
• Conduct training sessions and workshops to educate internal stakeholders on the functionality and advantages of Customer Insights & Analytics.
• Collaborate with data analysts to identify areas for efficiency improvements and implement process enhancements.
• Develop documentation, including user manuals, training materials, and case studies, to facilitate the effective use of Customer Insights & Analytics.
• Stay updated on industry trends, emerging technologies, and best practices in data analytics relevant to the MedTech field.
• Contribute creative and innovative ideas to the team.
• Perform other work-related duties as assigned.

Qualifications:

• Bachelor’s degree in Business Management, or a related field.
• 3+ years of experience in process analysis or improvement.
• Experience in defining, monitoring, and improving data quality metrics to guarantee the accuracy, completeness, and consistency of data.
• Experience in creating and maintaining data catalogs, with a strong understanding of the importance of metadata for enhancing data discoverability and usability.
• Familiarity with process mapping tools is a plus.

Required Skills:

• Strong analytical and process improvement skills.
• Excellent communication and interpersonal skills.
• Capacity to work independently and manage multiple projects simultaneously.
• Ability to work collaboratively in a fast-paced environment and manage multiple projects.
• Experience supporting and working with multi-functional teams in a dynamic environment.

Preferred Skills:

Accountability, Advanced Analytics, Analytical Reasoning, Business Intelligence (BI), Business Requirements Analysis, Communication, Data Analysis, Data Governance, Data Modeling, Data Privacy Standards, Organizing, Problem Solving, Statistical Analysis Systems (SAS) Programming, Systems Development, Technical Credibility, Technical Writing, Workflow Analysis