Automation Architect: Customer Insights & Analytics

Johnson & Johnson; Taguig; On-site; PHP 1,000,000 - 1,500,000; Full time

Job summary

Johnson & Johnson, a leading healthcare innovator, seeks a Domain Specialist to optimize customer case operations and analytics processes in its Global Services arm. You will collaborate with cross-functional teams to scale best practices, improve data quality, and drive actionable insights across MedTech and Sales analytics platforms.

Join a global team focused on delivering data-driven decisions, with opportunities to train stakeholders, design documentation, and lead efficiency initiatives in

Qualifications

• Bachelor’s degree in Business Management, or a related field.
• 3+ years of experience in process analysis or improvement.
• Experience in defining, monitoring, and improving data quality metrics to guarantee the accuracy, completeness, and consistency of data.
• Experience in creating and maintaining data catalogs, with a strong understanding of metadata for enhancing data discoverability and usability.
• Familiarity with process mapping tools is a plus.

Responsibilities

• Execute customer case operations to ensure smooth workflow execution.
• Serve as the primary expert on the Customer Insights & Analytics tool, ensuring its effective application across various departments.
• Conduct training sessions and workshops to educate internal stakeholders on the functionality and advantages of Customer Insights & Analytics.
• Collaborate with data analysts to identify areas for efficiency improvements and implement process enhancements.
• Develop documentation, including user manuals, training materials, and case studies, to facilitate the effective use of Customer Insights & Analytics.
• Stay updated on industry trends, emerging technologies, and best practices in data analytics relevant to the MedTech field.
• Contribute creative and innovative ideas to the team.
• Perform other work-related duties as assigned.

Skills

Data quality

Data catalogs

Process mapping

Analytical thinking

Education

Bachelor’s degree in Business Management, or a related field

Tools

SAS Programming

Job description

Johnson & Johnson, a leading healthcare innovator, seeks a Domain Specialist to optimize customer case operations and analytics processes in its Global Services arm. You will collaborate with cross-functional teams to scale best practices, improve data quality, and drive actionable insights across MedTech and Sales analytics platforms.

Join a global team focused on delivering data-driven decisions, with opportunities to train stakeholders, design documentation, and lead efficiency initiatives in