Forecasting & BI Analytics Lead

Hammerjack Pty Ltd; Taguig; On-site; PHP 3,776,000 - 5,664,000; Full time

Job summary

Johnson & Johnson is seeking a Forecasting & Reporting Analyst to own end-to-end delivery of timely reporting and forward-looking forecasts. The role blends insights, analytical modeling, dashboard development for internal use, and lightweight data engineering to automate recurring reporting and translate results into clear recommendations for stakeholders.

The ideal candidate balances technical skills (SQL, BI tools, scripting) with strong business sense.

Qualifications

• 5+ years Experience in Workforce Management particularly in Forecasting and Scheduling.
• Detailed understanding of key systems impacting contact center operations.
• Very organized with strong attention to detail, highly self-motivated.
• Advance skills in Forecasting and Scheduling applications like Genesys Cloud, IEX, Aspect, Verint and other applications of the same nature.
• 3+ years Experience creating reports and dashboards to help aid reporting and insights.
• Demonstrated strong analytical skills, with emphasis on Forecasting & Scheduling.
• Ability and willingness to learn new software applications.
• Skills in complex problem solving, judgement, critical thinking and decision making.
• Ability to be highly organized with an emphasis on accuracy and timeliness.
• Ability to work well with a team.

Responsibilities

• Creation of Daily, Weekly, Monthly Forecasts for multiple sites / work groups.
• Development of simple dashboards for internal use and scheduled reports that track KPIs related to demand, capacity, and schedule performance.
• Update, consolidate and publish forecast, staffing requirements and projected performance of GSCC.
• Provide recommendations to improve group performance.
• Meet with WFM Team/Stakeholders to discuss projections and performances.

Skills

Advanced Analytics

Analytical Reasoning

Business Intelligence

Data Analysis

Data Modeling

Data Privacy

Data Reporting

Detail-Oriented

Project Management

SAS Programming

Workflow Analysis

Cross-Functional Collaboration

Data Integration

Tools

Genesys Cloud

IEX

Aspect

Verint

SQL

Power BI

Job description

Johnson & Johnson is seeking a Forecasting & Reporting Analyst to own end-to-end delivery of timely reporting and forward-looking forecasts. The role blends insights, analytical modeling, dashboard development for internal use, and lightweight data engineering to automate recurring reporting and translate results into clear recommendations for stakeholders.

The ideal candidate balances technical skills (SQL, BI tools, scripting) with strong business sense.