Automation & AI Ops Lead for NOC/SOC

Trends Group, Inc.; Makati; On-site; PHP 1,800,000 - 3,200,000; Full time

Job summary

Trends Group, Inc. seeks a seasoned Service Automation Lead to drive automation, integration, and AI-enabled operations for Managed Services, with emphasis on NOC and SOC. You will design scalable automation architectures, oversee cross-functional teams, and ensure secure, auditable workflows across ITSM, SIEM, SOAR, and XDR platforms.

The role demands leadership experience, strategic thinking, and a track record of improving MTTR, productivity, and service quality in multi-vendor environments.

Qualifications

• Bachelor’s degree in IT, Computer Science, Engineering, Cybersecurity, Information Systems, or related field.

Responsibilities

• Lead automation and integration initiatives supporting NOC and SOC operations.

Skills

Solution architecture

Automation

System integration

Vendor evaluation

Stakeholder management

Communication

Analytical thinking

Leadership

Coaching

Continuous improvement

Education

Bachelor’s degree in IT, Computer Science, Engineering, Cybersecurity, Information Systems, or related field

Tools

SIEM

SOAR

XDR

AIOps

Observability

ITSM

APIs

Workflow orchestration

Job description

Trends Group, Inc. seeks a seasoned Service Automation Lead to drive automation, integration, and AI-enabled operations for Managed Services, with emphasis on NOC and SOC. You will design scalable automation architectures, oversee cross-functional teams, and ensure secure, auditable workflows across ITSM, SIEM, SOAR, and XDR platforms.

The role demands leadership experience, strategic thinking, and a track record of improving MTTR, productivity, and service quality in multi-vendor environments.