Service Operations Engineer: SIEM, SOAR & Automation

Trends Group, Inc.; Makati; On-site; PHP 700,000 - 1,300,000; Full time

Job summary

Trends Group, Inc. is seeking a Service Operations Support Engineer to provide advanced Tier 2/3 support across MSOC and MNOC environments.

The role emphasizes detection engineering, platform administration, automation, and continuous improvement to boost efficiency, security perception, and reliable service delivery. The candidate will configure SIEM/EDR/NDR, manage TIP ingestion, develop automation scripts, and integrate security tooling with ITSM platforms.

Qualifications

• Bachelor’s degree in CS, cybersecurity, or related field or practical experience.
• Hands-on experience supporting MSOC/MNOC operations.
• Experience with NMS and endpoint management tools such as Site24x7, LibreNMS, SolarWinds, ManageEngine Endpoint Central, and Microsoft Intune.
• Proven SIEM experience with Splunk, Rapid7, Microsoft Sentinel, Elastic, or IBM QRadar.
• Practical EDR/NDR experience with CrowdStrike, Defender for Endpoint, and ExtraHop; familiarity with TIP platforms (MISP, ThreatConnect, Anomali, Cyble).
• Experience building SOAR playbooks; scripting in Python/PowerShell/Bash; ITSM tooling (ServiceNow, Jira Service Management, ManageEngine ServiceDesk Plus).

Responsibilities

• Provide Tier 2/3 support and manage escalations across security and network operations.
• Maintain reliability and availability of security platforms and monitoring systems.
• Investigate and resolve complex security alerts and telemetry issues.
• Administer and optimize SIEM platforms and develop detection rules to reduce false positives.
• Develop automation scripts and SOAR playbooks to streamline operations.
• Manage EDR/NDR configurations and optimize TIP ingestion and enrichment.
• Integrate threat intelligence with SIEM, EDR, NDR, and SOAR platforms.
• Administer ITSM platforms and integrate workflows with security tooling.
• Optimize NMS and endpoint management systems and fine-tune alerting policies.

Skills

MSOC/MNOC Operations

NMS Administration

Endpoint Management

SIEM / Detection Engineering

EDR/NDR

Threat Intelligence Platforms

SOAR & Automation

ITSM Administration

Python / PowerShell / Bash

REST APIs

Education

Bachelor’s degree in CS/Cybersecurity/Networking

Tools

Site24x7

LibreNMS

SolarWinds

ManageEngine Endpoint Central

Microsoft Intune

ServiceNow

Jira Service Management

ManageEngine ServiceDesk Plus

Splunk

Rapid7

Microsoft Sentinel

Elastic

IBM QRadar

MISP ThreatConnect Anomali Cyble

Job description

Trends Group, Inc. is seeking a Service Operations Support Engineer to provide advanced Tier 2/3 support across MSOC and MNOC environments.

The role emphasizes detection engineering, platform administration, automation, and continuous improvement to boost efficiency, security perception, and reliable service delivery. The candidate will configure SIEM/EDR/NDR, manage TIP ingestion, develop automation scripts, and integrate security tooling with ITSM platforms.