Auto Loan Collections Specialist - Growth & Impact

East West Banking Corporation; Metro Manila; On-site; PHP 360,000 - 540,000; Full time

Job summary

East West Banking Corporation in Ortigas is seeking a Collections Officer to manage long-outstanding auto loan accounts through reconciliation, adjustments, and effective collection actions. You will support delinquent accounts and help achieve collection targets.

The role requires a degree in business/finance and at least 1 year in credit or collections, with strong communication and coordination skills. This on-site position offers career growth and a collaborative team environment.

Qualifications

• Bachelor's degree in either Business, Accountancy, Management, or Finance is preferred.
• At least 1 year of experience in credit or collections, preferably in auto or consumer loans.
• Working knowledge of collections processes and basic banking operations.
• Detail-oriented with strong communication and coordination skills.

Responsibilities

• Reconcile and review auto loan accounts to support timely collection and resolution
• Implement account maintenance such as reversals, adjustments, and client information updates
• Record all collection actions accurately in the system
• Endorse accounts for skip tracing, field visits, or repossession when necessary
• Facilitate insurance claims and process redemption requests
• Respond to customer concerns professionally and resolve issues within standard timelines
• Assist in achieving unit targets by supporting co-collections associates

Skills

Communication skills

Coordination skills

Detail-oriented

Education

Business/Accountancy/Management/Finance degree

Job description

East West Banking Corporation in Ortigas is seeking a Collections Officer to manage long-outstanding auto loan accounts through reconciliation, adjustments, and effective collection actions. You will support delinquent accounts and help achieve collection targets.

The role requires a degree in business/finance and at least 1 year in credit or collections, with strong communication and coordination skills. This on-site position offers career growth and a collaborative team environment.