Audit Operation Supervisor

Private Advertiser; Cebu City; On-site; PHP 800,000 - 1,000,000; Full time

Job summary

Private Advertiser in Cebu City seeks a seasoned leader to head a team of Logistics Data Analysts and Auditors overseeing client accounts across Asia, Europe, and the Americas, ensuring effective audit execution and rapid resolution of exceptions.

You will plan weekly, review KPI reports, drive SOPs, mentor staff, and maintain high service levels with carriers and customers, while fostering continuous improvement and professional collaboration.

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• Excellent verbal and written communication with clients and stakeholders.
• Familiarity with relevant software and systems.
• Experience in logistics and financial analysis with ERP/MRP exposure.
• Strong analytical and problem-solving abilities.
• Proven leadership and mentoring skills.
• Professionalism and cross-functional collaboration.

Responsibilities

• Lead a team of Logistics Data Analysts/Auditors across regions.
• Prioritize tasks, track progress, and communicate achievements.
• Conduct weekly planning sessions using KPI reports and scorecards.
• Consistently achieve customer metric targets and SLAs.
• Collaborate with carriers and customers to ensure quality service.
• Act as escalation point for carriers and customers.
• Develop and maintain SOPs and process documentation.
• Monitor performance and provide coaching to team members.
• Inspire continuous improvement and a positive team culture.
• Ensure shifting schedule coverage 24/5.

Skills

Leadership

Analytical thinking

Communication skills

Problem-solving

Interpersonal skills

Mentoring/coaching

Schedule management

Stakeholder engagement

Education

Bachelor's degree or equivalent experience

Tools

ERP/MRP systems

CRM software

SharePoint

Job description

Lead a team of Logistics Data Analysts/Auditors managing client accounts across Asia, Europe, and the Americas, ensuring the effective execution of company comprehensive audit process to identify and resolve audit exceptions.

Key responsibilities

Prioritize tasks for the team, communicate progress and achievements, and ensure timely completion of train schedule deliverables

Conduct weekly planning sessions, utilizing KPI reports and scorecards to maintain consistent audit operations

Consistently achieve customer metric targets and service level agreements

Collaborate with carriers and customers to understand their needs and objectives, ensuring high-quality service delivery

Act as the primary escalation point for carriers and customers, providing prompt responses to their requests or feedback

Implement and maintain standard operating procedures to ensure compliance and uniformity across operations

Identify non-standard processes and collaborate with cross-functional teams to ensure compliance and enhance efficiency

Develop and regularly update process documentation, Standard Operating Procedures (SOPs), and work instructions in company SharePoint or other standard document repositories

Monitor and manage individual and team performance, conducting regular performance reviews and providing mentorship, coaching, and guidance to team members

Inspire and motivate team members, fostering a positive team dynamic and a culture of continuous improvement

About you

Bachelor's degree in a related field or equivalent experience

Excellent verbal and written communication skills, with the ability to effectively engage with clients, carriers, and internal stakeholders

Familiarity with relevant software and systems

Experience in logistics, financial analysis, with exposure to ERP/MRP systems and customer management is a plus

Strong analytical and problem-solving skills, with a focus on continuous improvement and operational efficiency

Proven leadership skills with the ability to manage and mentor a team effectively

Excellent interpersonal skills, being a proactive, dependable, and results-oriented team player

High level of professionalism and the ability to work with all levels of the organization

Ability to work in a shifting schedule to provide 24/5 coverage