Audit Officer Internal Auditor

eData Services US, L.L.C.; Philippines; On-site; PHP 350,000 - 550,000; Full time

Job summary

Edata Services in the Philippines is seeking a Process Auditor to enforce SLAs and production timelines during the graveyard shift, ensuring client commitments are transmitted accurately and on schedule. You will monitor daily metrics, audit outgoing deliverables, and follow up with production teams to prevent delays, escalating issues to management when needed.

Responsibilities include setting up end-to-end tracking workflows, configuring tracking tools, and establishing robust SOPs to

Qualifications

• Proven experience in process auditing, quality assurance, or operations management in a high-volume client-facing environment (BPO/KPO experience preferred).
• Exceptional assertiveness and communication skills with the ability to hold teams accountable and enforce deadlines.
• Strong analytical skills to track complex schedules and monitor multiple production queues.
• Must be a Certified Public Accountant.
• Willingness and capability to consistently work a daily US Hours Shift.

Responsibilities

• SLA Enforcement & Client Delivery: Continuously track and monitor daily production metrics to ensure adherence to client SLAs.
• Audit outgoing deliverables for completeness and timeline compliance prior to client transmission.
• Production Oversight & Accountability: Follow up with production floor personnel and supervisors on pending tasks and deadlines.
• Daily Monitoring & Reporting: Monitor daily task queues and real-time status during the graveyard shift; generate daily shift reports.
• Process Design & Tool Implementation: Set up tracking workflows; configure and maintain tracking tools and SOPs.

Skills

Process auditing

Quality assurance

Operations management

BPO/KPO experience

Education

Certified Public Accountant

Job description

Job Description:

Job Title: Process Auditor

Company: Edata Services

Schedule: Full-Time, US Hours Shift

Role Objective

The Process Auditor serves as the primary enforcer of client Service Level Agreements (SLAs) and production timelines. Working the daily graveyard shift, this role is critical in monitoring workflow, tracking deliverables, and ensuring that all client commitments are transmitted accurately and on schedule. The ideal candidate is highly assertive, resilient, and proactive—capable of holding production teams accountable without backing down to ensure operational excellence.

Key Responsibilities

SLA Enforcement & Client Delivery

• Continuously track and monitor daily production metrics to ensure strict adherence to established client SLAs.
• Verify that all required files, reports, and communications are transmitted and completed within the agreed-upon client schedules.
• Audit outgoing deliverables for completeness and timeline compliance prior to final client transmission.

Production Oversight & Accountability

• Actively follow up with production floor personnel and supervisors on pending tasks and approaching deadlines.
• Enforce production schedules with a firm, uncompromising approach, ensuring that operational bottlenecks do not result in missed client deliverables.
• Challenge delays and push back on the production team when necessary to resolve workflow stalls immediately.

Daily Monitoring & Reporting

• Monitor daily task queues and completion statuses in real-time throughout the graveyard shift.
• Identify operational risks, process deviations, or potential SLA breaches early and elevate critical issues to management.
• Generate daily shift reports detailing SLA performance, production roadblocks, and enforcement actions taken.

Process Design & Tool Implementation

• Set Up Tracking Workflows: Design, build, and implement end-to-end tracking and auditing processes from the ground up to systematically monitor SLA compliance across the production floor.
• Tool Configuration: Evaluate, deploy, and maintain the tracking tools, databases, and reporting systems required for real-time monitoring of task queues and production metrics.
• Standardize Auditing: Establish robust Standard Operating Procedures (SOPs) for how deliverables are audited, tracked, and escalated within the graveyard shift.

Recommended Qualifications

• Proven experience in process auditing, quality assurance, or operations management within a high-volume, client-facing environment (BPO/KPO experience preferred).
• Exceptional assertiveness and communication skills, with the demonstrated ability to confidently hold teams accountable and enforce deadlines.
• Strong analytical skills to track complex schedules and monitor multiple production queues simultaneously.
• Ability to thrive in a high-pressure, fast-paced environment and make firm decisions to drive results.
• Must be a Certified Public Accountant
• Willingness and capability to consistently work a daily US Hours Shift.
• Demonstrated loyalty and a strong willingness to commit to the long-term vision, growth, and future of Edata Services.