Internal Auditing Associate Manager

Accenture in the Philippines; Muntinlupa; Hybrid; PHP 1,200,000 - 1,800,000; Full time

Job summary

Accenture in the Philippines is seeking an Internal Auditing Associate Manager for a hybrid role focused on strengthening delivery rigor. The candidate will audit core practices and ensure governance artifacts like RAID, MoM and action tracking are robust.

The role requires senior auditing experience, supervisory capabilities, and professional certifications such as CPA or CIA. hybrid workplace supports flexible scheduling within Manila operations.

Qualifications

• 7–8 years auditing experience with at least 5 years in supervisory roles.
• Previous work in known auditing firms preferred.
• CPA or CIA or equivalent certification preferred.

Responsibilities

• Assess and improve delivery rigor by auditing five core practices.
• Ensure daily governance records, RAID, MoM, and action tracking are up-to-date.
• Validate capacity planning, volume forecasting, and SLA risk controls.
• Review quality metrics and checkpoints across all stages.
• Monitor shifts, rest days, and team location for audit coverage.

Skills

Auditing

Leadership

Risk assessment

Process improvement

Education

CPA/CIA or equivalent

Tools

Audit software

Job description

Job Description:

POSITION TITLE: Internal Auditing Assoc Manager

WORK SETUP: Hybrid

RESPONSIBILITIES:

• The Delivery Excellence Auditor is responsible for assessing and improving delivery rigor across operations by auditing five core practices—Daily Governance, Capacity & SLA Management, Quality Framework, Knowledge & Capability Readiness, and Controls & Compliance. The role ensures teams follow defined operating rhythms, maintain audit-ready documentation, manage volume-to-capacity effectively, sustain quality governance, and demonstrate robust control execution with measurable closure of gaps.

Scope: 5 Key Practices Covered

Daily Governance & Performance Discipline

Focus: Daily huddles, decision/RAID rigor, MoM, action tracking, escalation readiness

Core audit outcomes

• Verify that daily huddles occur consistently and are attended by the right roles (Analysts/TLs).
• Check that huddles follow a time-bound agenda, are data-driven, and conclude within planned duration.
• Assess whether RAID logs and Minutes of Meeting (MoM) are updated, standardized, shared, and traceable.
• Confirm pending actions are reviewed daily, owners and due dates are assigned, and closures are tracked.
• Ensure governance decisions are documented and linked to RAID/issue trackers and escalation matrix.

Typical artefacts audited

• RAID Log, MoM/Minutes, Daily governance deck/notes, Escalation matrix

Capacity, Volume, Backlog & SLA Management

Focus: Factory model, volume forecast, capacity planning, utilization/AHT, backlog/SLA risk controls

Core audit outcomes

• Validate daily/weekly review of previous day’s closing volume, new volume classification, and carry-forward/backlog.
• Ensure expected volume forecast exists (including seasonality and upstream factors when applicable).
• Assess capacity calculations using actual availability (leave, shrinkage), not just headcount.
• Verify linkage between volume–capacity mismatch and task allocation decisions (targets, load balancing).
• Check SLA governance: SLA dashboards, risk identification for at-risk items, mitigation plans, and RCA for misses.
• Confirm proper monitoring of urgent requests (prioritization rules, flagging mechanism, TL monitoring).

Typical artefacts audited

• Factory model worksheet, Volume tracker, SOD/EOD reports, AHT reports, Utilization/GPH reports, Agent scorecards, Capacity plans, Urgent request tracker, Reconciliation/inventory reports, DMS reports

Quality Framework & Quality Governance

Focus: Defined quality metrics, checkpoints, sampling/scoring, calibration, rebuttals, deviations, privacy in quality tools

Core audit outcomes

• Confirm quality metrics and QC checklists are documented, consistent across teams, and communicated.
• Validate quality coverage across stages: input, in-process, and output checkpoints; CTQs defined per stage.
• Assess sampling methodology, check frequency alignment to volumes, and standardized scoring guidelines.
• Verify calibration routine

OTHERS:

Project Shift Schedule: Night Shift

Project Rest Day: Weekends Off

Project/Team Location: Muntinlupa Axis One

SKILL AND QUALIFICATIONS:

• At least 7 to 8 years auditing skills/background; 5 years supervisory experience
• From known auditing firms - Good to have
• Preferably a CPA/CIA (Certified Internal Auditor) or with similar relevant certification/experience