AU Telco Technical Success Specialist — Client Impact

MicroSourcing; Philippines; On-site; PHP 670,000 - 949,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Performance bonuses

Competitive rewards

Team events

Job summary

MicroSourcing is building a new team in the Philippines to support Australian telco clients. The Technical Success Specialist will work with Client Success Managers to ensure clients achieve business objectives using our products and services, delivering high-quality remote engagements and effective problem solving.

The role emphasizes adoption, onboarding, and ongoing support, with emphasis on SD-WAN, Contact Centre solutions, and related technologies to realize client value across the

Qualifications

• 2-4 years of experience in client success, service delivery, or account support (enterprise or mid-market).
• Strong verbal and written communication skills for effective remote engagement.
• Familiarity with Contact Centre technologies (NiceCX, Cisco) EX technologies (MS Teams and Webex calling) and SD-WAN solutions.
• Experience in contributing to account success through proactive client support and operational insight.
• Strong organisational and coordination skills in distributed team environments.

Responsibilities

• Serve as a remote technical point of contact, maintaining proactive communication with client stakeholders under the guidance of the Client Success Manager.
• Develop strong working relationships by understanding client needs and aligning them to technical outcomes from their investment in products and services.
• Support client onboarding activities to ensure smooth adoption of solutions.
• Assist in addressing client technical inquiries, issues, and escalations in a timely manner.
• Provide technical recommendations and insights to drive utilisation and successful adoption of Products and Services.

Skills

Client success

Communication skills

Remote engagement

Technical advisory

Tools

NiceCX

Cisco

MS Teams

Webex Calling

Job description

MicroSourcing is building a new team in the Philippines to support Australian telco clients. The Technical Success Specialist will work with Client Success Managers to ensure clients achieve business objectives using our products and services, delivering high-quality remote engagements and effective problem solving.

The role emphasizes adoption, onboarding, and ongoing support, with emphasis on SD-WAN, Contact Centre solutions, and related technologies to realize client value across the