AU Outbound Appointment Setter

NEXTOFFICE INC.; Pasig; On-site; PHP 279,000 - 446,000; Full time

Job summary

NextOffice Inc. is seeking an AU Outbound Appointment Setter to support an Australian client. You will make outbound calls, engage prospects, identify needs, and book qualified appointments while maintaining a professional telephone manner.

The role emphasizes experience with Australian accounts, strong English communication, and a results-driven approach to meet KPIs. This position is suitable for candidates in Metro Manila seeking remote or flexible work arrangements through our Australian

Qualifications

• At least 3 years of experience working on an Australian account, specifically in appointment setting.
• Previous outbound appointment-setting experience is highly preferred.
• Experience communicating directly with Australian customers or clients.
• Excellent verbal and written English communication skills.
• Professional, confident, and engaging telephone manner.
• Strong interpersonal and customer service skills.
• Highly organized and detail-oriented.
• Able to manage multiple tasks and priorities effectively.
• Results-oriented, reliable, and accountable.
• Comfortable working with performance targets and KPIs.

Responsibilities

• Make outbound calls to Australian customers and prospects.
• Engage customers professionally and confidently over the phone.
• Identify customer needs and determine appointment opportunities.
• Book, confirm, and manage qualified appointments.
• Handle customer questions, concerns, and objections effectively.
• Maintain a professional and customer-focused telephone manner.
• Accurately record customer information, call outcomes, and appointment details.
• Meet individual and team appointment-setting targets and KPIs.
• Work independently while contributing positively to the team.
• Represent our Australian client professionally during every customer interaction.

Skills

Outbound calling

Australian account experience

English communication

Telephone etiquette

Organization

Job description

About the role

NextOffice Inc. is looking for a professional, confident, and results-driven AU Outbound Appointment Setter to join our team and support one of our Australian clients. In this role, you will be responsible for making outbound calls to Australian customers or prospects, engaging them in professional conversations, identifying their needs, handling objections, and successfully booking qualified appointments. The ideal candidate has solid experience handling an Australian account, particularly in outbound appointment setting, and is comfortable communicating with Australian customers over the phone.

Key responsibilities

• Make outbound calls to Australian customers and prospects.

• Engage customers professionally and confidently over the phone.

• Identify customer needs and determine appointment opportunities.

• Book, confirm, and manage qualified appointments.

• Handle customer questions, concerns, and objections effectively.

• Maintain a professional and customer-focused telephone manner.

• Accurately record customer information, call outcomes, and appointment details.

• Meet individual and team appointment-setting targets and KPIs.

• Work independently while contributing positively to the team.

• Represent our Australian client professionally during every customer interaction.

About you

• At least 3 years of experience working on an Australian account, specifically in appointment setting.

• Previous outbound appointment-setting experience is highly preferred.

• Experience communicating directly with Australian customers or clients.

• Excellent verbal and written English communication skills.

• Professional, confident, and engaging telephone manner.

• Strong interpersonal and customer service skills.

• Highly organized and detail-oriented.

• Able to manage multiple tasks and priorities effectively.

• Results-oriented, reliable, and accountable.

• Comfortable working with performance targets and KPIs.

Interested applicants may submit theirupdated resume/CV to: @nextoffice.com.au

For questions, inquiries, or additional information regarding the position, please contact: 09040