AU Mortgage Broker Support Officer | Day shift | Onsite

GBSS; Taguig; Hybrid; PHP 600,000 - 1,200,000; Full time

Benefits offered by this job

HMO Benefit + free dependent

Leave accrual

Wellness perks

Specific client-initiated benefits

Job summary

GBSS is seeking a results-driven Loan Support Officer to own Australian mortgage files end-to-end, from pre-lodgement to settlement. You’ll verify documents, run serviceability calculations, and coordinate with lenders to keep deals moving.

You’ll work in a collaborative, performance‑driven environment that values accuracy, client focus, and proactive problem solving, with opportunities to grow within GBSS.

Qualifications

• 3+ years in Lending, Home Finance, or Mortgage Assessment.
• Hands-on Australian loan processing experience with non-bank lenders exposure preferred.
• Experience with income/expense verification and serviceability calculations.
• Proficiency with ApplyOnline, LoanApp and AU CRM/aggregator platforms.
• Strong knowledge of lender credit policies and policy packaging.
• Excellent written and verbal communication; able to manage client expectations.

Responsibilities

• Drive loan files across platforms from lodgement to settlement.
• Perform initial document checks and ensure BID compliance.
• Coordinate servicing calculations and assess lender policy fit.
• Liaise with clients and lenders to clear MIRs quickly.
• Monitor pipeline and proactively remove bottlenecks.

Skills

End-to-End ownership of applications

AU mortgage specialist

Financial calculations

Tech-savvy with AU platforms

Credit policy understanding

Strong communicator

Detail-oriented and proactive

Tools

ApplyOnline

LoanApp

CRM platforms

Job description

Official role title: Loan Support Officer

About the Role:

Ready to take full ownership of an Australian mortgage pipeline? We’re looking for a sharp, detail-obsessed Loan Support Officer with solid end-to-end AU mortgage experience to become the engine behind our loan operations.

You won't just move paperwork—you'll drive deals over the finish line. From initial pre-lodgement, servicing calculations, and deal structuring straight through to unconditional approval and settlement, you'll be the central powerhouse ensuring total policy alignment, flawless compliance, and a seamless client experience every step of the way.

Who We Are

At GBSS, we’re not your average BPO—we believe work should be fulfilling, not draining. We’re all about empowering you to grow, learn, and thrive in a culture that’s supportive, chill, and driven by real collaboration. Ready to be part of a team that values your voice and your hustle? Come join us, and let’s make things happen! Grow with GBSS, where your potential meets opportunity.

What You’ll Be Doing

• End-to-End Application Ownership: Drive loan files across ApplyOnline, LoanApp, and aggregator platforms—delivering rapid, high-quality submissions from initial lodgement to settlement.

• Document Verification & Quality Control: Conduct sharp initial document checks, verify income and bank statements, and ensure airtight compliance with Best Interests Duty (BID) guidelines.

• Servicing & File Structuring: Partner with the sales team to run precise serviceability calculations, evaluate lender policy fit, and structure win‑win finance solutions.

• Proactive Client & Lender Liaison: Keep clients informed, collect missing items, capture signatures, and negotiate directly with lender assessors to clear MIRs fast.

• Pipeline Momentum: Track application statuses continuously, proactively removing roadblocks to accelerate turnaround times.

About You

• Industry Experience: Minimum 3 years of overall experience in Lending, Home Finance, or Mortgage Assessment.

• AU Mortgage Specialist: Hands‑on, end‑to‑end Australian loan processing experience, with exposure to non‑bank lenders and alternative policy solutions highly regarded.

• Financial Calculations: Demonstrated experience in income and expenses verification, analysis, and serviceability calculations.

• Tech‑Savvy: Highly proficient with ApplyOnline, LoanApp, and leading AU CRM/aggregator platforms.

• Credit & Policy Sharpness: Strong grasp of lender credit policies, serviceability calculators, and mortgage deal packaging.

• Top‑Notch Communicator: Exceptional written and verbal communication skills with the confidence to manage client expectations and negotiate smoothly with lender assessors.

• Detail‑Oriented & Proactive: High accuracy under pressure with a proactive mindset to anticipate pipeline bottlenecks before they happen.

Why Join Us?

• HMO Benefit + free dependent

• Leave accrual

• Wellness perks

• Specific client‑initiated benefits