ATM Monitoring & Dispatch Support Specialist

Brink's Philippines; Philippines; On-site; PHP 300,000 - 420,000; Full time

Job summary

Brink's Philippines is seeking an ATM Operations Support Specialist to monitor ATMs, respond to customers by phone and email, and assist technicians in the field. You will troubleshoot, dispatch, and track ATM issues in a fast-paced office environment.

The role requires basic computer skills, proficiency with Outlook and Excel, and a proactive approach to monitoring and resolving ATM errors with minimal supervision.

Qualifications

• Basic computer skills and familiarity with common software.
• Proficiency in Outlook and Excel for daily tasks.
• Ability to monitor ATM status and respond promptly.
• Analytical approach to identify and resolve issues.

Responsibilities

• Troubleshoot, dispatch, and monitor ATMs via phone and internet.
• Follow up on technician dispatches from start to finish.
• Escalate dispatches when SLAs are breached.
• Provide professional support to customers and technicians.
• Perform related duties as needed within scope of practice.
• Compile daily status reports on customer accounts.

Skills

Basic computer knowledge

Microsoft Office (Outlook & Excel)

ATM monitoring

Troubleshooting mindset

Job description

Brink's Philippines is seeking an ATM Operations Support Specialist to monitor ATMs, respond to customers by phone and email, and assist technicians in the field. You will troubleshoot, dispatch, and track ATM issues in a fast-paced office environment.

The role requires basic computer skills, proficiency with Outlook and Excel, and a proactive approach to monitoring and resolving ATM errors with minimal supervision.