Work-From-Home Associate Technical Account Manager I

TrustArc; Cebu City; Remote; PHP 334,800 - 558,000; Full time

Benefits offered by this job

Competitive compensation

Health, Vision, and Dental Care

PTO Program

Work from Home option

Continuing Education Program

Employee referral program

Job summary

A leading privacy management company in the Philippines seeks an Associate Technical Account Manager to manage client relationships, provide Tier 1 technical support, and enhance customer satisfaction. Ideal candidates will have a Bachelor's degree, 1-2 years in a technical customer-facing role, and skills in data analysis and project management. This role offers competitive compensation and a flexible work-from-home environment.

Qualifications

• 1-2 years of experience in software technical support or account management.
• Experience managing multiple clients in a positive manner.
• Ability to work cross-functionally with various teams.

Responsibilities

• Provide Tier 1 technical support for the Cookie Consent Manager.
• Respond to client inquiries via Zendesk with professionalism.
• Identify opportunities to expand customer adoption of products.

Skills

Customer relationship skills

Technical troubleshooting

Data analysis

Project management

Web infrastructure understanding

Education

Bachelor's degree

Tools

Microsoft Excel

HTML/CSS/JavaScript

Job description

A leading privacy management company in the Philippines seeks an Associate Technical Account Manager to manage client relationships, provide Tier 1 technical support, and enhance customer satisfaction. Ideal candidates will have a Bachelor's degree, 1-2 years in a technical customer-facing role, and skills in data analysis and project management. This role offers competitive compensation and a flexible work-from-home environment.