Network Operations Technician

UNICONS BUSINESS SERVICES INC; Metro Manila; On-site; PHP 300,000 - 540,000; Full time

Job summary

UNICONS BUSINESS SERVICES INC is seeking a Network Operations Centre (NOC) Engineer to ensure service availability and performance, provision core network services, and support Engineering and other teams. You will interact with technical support, provisioning, and sales and work closely with the Engineering team to develop a broad understanding of systems and networks.

Responsibilities include managing monitoring systems, fault troubleshooting, configuring core devices, and maintaining

Qualifications

• Diligence and attention to detail.
• Ability to multi-task and prioritize work.
• Willingness to research to understand new skills.
• Willingness to participate in a 24x7 on-call rotation if required.

Responsibilities

• Manage and maintain the Monitoring Systems.
• Full fault troubleshooting, problem isolation, and corrective action implementation or escalation to network engineering for assistance.
• Liaising with 3rd party suppliers to troubleshoot problems, perform upgrades, resolve service impacts, manage network changes, and escalate as required.
• Provisioning and configuring core network devices and tools, such as IP assignment, core network configuration, DNS setup, monitoring software for core equipment and software, NNI ports and services, implementing MOPs for controlled core and edge network changes.
• Network equipment build, installation, and configurations.
• Performing hardware, serial number, security, and configuration audits.
• Writing custom monitoring plugins and configuring bespoke graphing.
• Maintenance of WIKI and technical documentation of processes and procedures used throughout normal operations.
• Development of knowledge and skills in network and system administration.
• Tier 3 escalation point for all core network datacenter services and infrastructure, access network, and AireSpring services.

Job description

About the role

The Network Operation Centre (NOC) have three main roles: to ensure maximum possible service availability and performance, to provision customer network services on core equipment, and to provide support services for Engineering and other technical teams. These result in a highly diverse range of duties for NOC engineers who are required to ensure they are fulfilled in a timely, co-operative and professional manner. You will interact frequently with technical support, service provisioning and sales teams, and work very closely with the Engineering team to develop a good all-round understanding of systems and networks.

Key responsibilities

• Manage and maintain the Monitoring Systems

• Full fault troubleshooting, problem isolation, and corrective action implementation or escalation to network engineering for assistance

• Liaising and own discussions with 3rd party suppliers to troubleshoot problems, perform upgrades, resolve service impacts, manage network changes, and escalation as required

• Provisioning and configuring core network devices and tools, such as IP assignment, core network configuration, DNS setup, monitoring software for core equipment and software, NNI ports and services, implementing MOPs for controlled core and edge network changes

• Network equipment build, installation, and configurations

• Performing and maintain hardware, serial numbers, security, and configuration audits

• Writing custom monitoring plugins and configuring bespoke graphing

• Maintenance of WIKI and technical documentation of processes and procedures used throughout normal operations

• Development of knowledge and skills in network and system administration

• Tier 3 escalation point for all core network datacenter services and infrastructure, access network, and AireSpring services

About you

• Diligence and attention to detail

• Ability to multi-task and prioritize work appropriately

• Prepared to spend time on suitable research to ensure thorough and proper understanding of new skills

• Willingness to participate in a 24x7 call-out rotation if required