Associate Engagement Manager

8x8; Western Visayas; Sur place; PHP 600 000 - 1 200 000; Plein temps

Résumé du poste

8x8 is seeking a Professional Services Associate Engagement Manager in the Philippines. The role supports pre-sales PS activities, collaborates with Sales, and helps define scope, pricing, and deliverables for complex engagements.

You will build client relationships, prepare statements of work, and provide insights across Voice, Video, UC, and Contact Center solutions. You will lead bids and proposals, forecast bookings, and manage engagement delivery while staying current with 8x8 services and

Qualifications

• Degree in a technical or business discipline.
• 1–4 years of experience selling and delivering consulting services, with examples of engagements over $250,000 per quarter.
• Knowledge in Voice, Video, UC, Contact Center, VoIP and Agentic AI Agents.
• Ability to develop proposals, statements of work and value propositions.

Responsabilités

• Lead scoping, planning, cost estimation, and pricing of PS projects with SOWs and risk assessment.
• Build/maintain relationships with Sales to achieve new customer acquisition and upsell goals.
• Identify opportunities and lead PS pre-sales planning and bid reviews.
• Provide monthly forecasts of Professional Services bookings.
• Report on sales pipeline and project portfolio and manage pre-sales deliverables.
• Oversee engagement for project portfolio and coach PS consultants.
• Transfer industry, technical, and product knowledge to customers.
• Stay updated on 8x8 services and competitor offerings.

Connaissances

Voice

Video

Unified Communications

Contact Center

VoIP

Agentic AI

Formation

Degree in a technical or business discipline

Description du poste

8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact.

The Professional Services (PS) Associate Engagement Manager is a key member of the 8x8 PS sales team having responsibility for providing pre-sales professional services support for the 8x8 portfolio. This role will interact directly with all levels of management on customer accounts including the technology team (Manager, Director, etc.) with limited alignment to the executive management team (CEO, CTO, COO, CIO, etc.) The core responsibility of this role is to help identify key customer requirements and present 8x8 services to achieve those requirements

Key Responsibilities

• Lead and oversee review of scoping, planning, cost estimating, and pricing of professional services projects -- This includes partnering with the existing Engagement Management team with statement of work development and risk assessment, including defining goals and objectives, identifying and documenting client requirements, resource requirements, project budget, project risks, and the translation of the client's business requirements into specific deliverables
• Establish and grow a productive relationship with Sales Team to ensure achievement of team goals in new customer acquisition, customer upsell, and customer retention
• Identify sales opportunities and lead PS pre-sales planning, project pricing, bid review, writing statements of work and presentation of sales proposals
• Provide accurate forecasts of Professional Services bookings on a monthly basis
• Provide management reporting on sales pipeline and project portfolio regarding schedule fidelity, adherence to budget, escalation of issues, and perform assigned administrative tasks
• Provide engagement oversight for project portfolio
• Manage day-to-day relationships with client stakeholders and review and resolution of pre-sales deliverables
• Direct and indirect management, coaching, and skills development of PS pre and post sales delivery consultants
• Transfer industry, technical, and product knowledge to customers
• Remain up to date on all current and new 8x8 services offers, solutions and product offerings
• Remain up to date on relevant competitive solutions, products and services

Qualifications

• Degree in a technical or business discipline
• At least 1-4 years experience in selling and delivering consulting services -- Background in selling and delivering consulting services should be available and allow for examples of engagements where you were the primary leader of solution sales of more than $250,000 per quarter
• Knowledge and demonstrated operating experience in one or more of the following areas of specialization: Voice, Video, Unified Communications, Contact Center, VoIP, and Agentic AI Agents
• Understanding of customer communications requirements for enterprise business markets
• Demonstrated ability in developing proposals, statement of work, creating value propositions, and selling consulting engagements
• Effective engagement estimation capabilities
• Proven ability to sell follow-on service engagements to existing clients
• 8x8 product experience and/or relevant experience in key competitor offerings in technology area of emphasis are preferred
• Telecommunications delivery services and/or Project Management background and experience is strongly preferred (with telephony emphasis preferred)

8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.

View the Participant Poster in English and Español.

View the Right to Work Poster in English and Español.

We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at [HIDDEN TEXT] (Include Reasonable Accommodation in the subject line)

Our Job Applicant Privacy Notice can be found here.

Learn more on our company website at www.8x8.com follow our pages on LinkedIn, Twitter, Facebook and Instagram.