Associate Engagement Manager

8x8; Hinoba-an; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

8x8 is seeking a Professional Services Associate Engagement Manager to support pre-sales PS activities and manage engagements across the PS portfolio. The role interfaces with customer technology teams and sales to translate client requirements into deliverables and favorable outcomes.

Ideal candidates have 1–4 years in selling and delivering consulting services, with proven experience leading engagements above $250k per quarter and familiarity with Voice, Video, UC, and related platforms.

Qualifications

• 1–4 years selling and delivering consulting services, with examples of engagements over $250,000 per quarter.
• Knowledge in Voice, Video, UC, Contact Center, VoIP, or Agentic AI Agents.
• Ability to develop proposals, statements of work, creating value propositions, and selling consulting engagements.
• Strong engagement estimation capabilities and ability to sell follow-on services.
• Experience with PS pre-sales and product/service offerings is a plus.

Responsibilities

• Lead scoping, planning, cost estimating, and pricing of PS projects with SOW development and risk assessment.
• Build and grow relationships with Sales to support new customer acquisition, upsell, and retention.
• Identify sales opportunities and lead PS pre-sales planning, bids, and proposals.
• Provide monthly forecasts of Professional Services bookings.
• Report on sales pipeline and project portfolio and manage administrative tasks.
• Oversee engagement management for the project portfolio and client relationships.
• Coach PS delivery consultants and transfer industry knowledge to customers.
• Stay updated on 8x8 services, solutions, and competitive offerings.

Skills

Sales experience

Proposal development

Engagement estimation

Customer communication

Education

Degree in a technical or business discipline

Job description

8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact.

The Professional Services (PS) Associate Engagement Manager is a key member of the 8x8 PS sales team having responsibility for providing pre-sales professional services support for the 8x8 portfolio. This role will interact directly with all levels of management on customer accounts including the technology team (Manager, Director, etc.) with limited alignment to the executive management team (CEO, CTO, COO, CIO, etc.) The core responsibility of this role is to help identify key customer requirements and present 8x8 services to achieve those requirements.

Key Responsibilities

• Lead and oversee review of scoping, planning, cost estimating, and pricing of professional services projects -- This includes partnering with the existing Engagement Management team with statement of work development and risk assessment, including defining goals and objectives, identifying and documenting client requirements, resource requirements, project budget, project risks, and the translation of the client's business requirements into specific deliverables
• Establish and grow a productive relationship with Sales Team to ensure achievement of team goals in new customer acquisition, customer upsell, and customer retention
• Identify sales opportunities and lead PS pre-sales planning, project pricing, bid review, writing statements of work and presentation of sales proposals
• Provide accurate forecasts of Professional Services bookings on a monthly basis
• Provide management reporting on sales pipeline and project portfolio regarding schedule fidelity, adherence to budget, escalation of issues, and perform assigned administrative tasks
• Provide engagement oversight for project portfolio
• Manage day-to-day relationships with client stakeholders and review and resolution of pre-sales deliverables
• Direct and indirect management, coaching, and skills development of PS pre and post sales delivery consultants
• Transfer industry, technical, and product knowledge to customers
• Remain up to date on all current and new 8x8 services offers, solutions and product offerings
• Remain up to date on relevant competitive solutions, products and services

Qualifications

• Degree in a technical or business discipline
• At least 1-4 years' experience in selling and delivering consulting services -- Background in selling and delivering consulting services should be available and allow for examples of engagements where you were the primary leader of solution sales of more than $250,000 per quarter
• Knowledge and demonstrated operating experience in one or more of the following areas of specialization: Voice, Video, Unified Communications, Contact Center, VoIP, and Agentic AI Agents
• Understanding of customer communications requirements for enterprise business markets
• Demonstrated ability in developing proposals, statement of work, creating value propositions, and selling consulting engagements
• Effective engagement estimation capabilities
• Proven ability to sell follow-on service engagements to existing clients
• 8x8 product experience and/or relevant experience in key competitor offerings in technology area of emphasis are preferred
• Telecommunications delivery services and/or Project Management background and experience is strongly preferred (with telephony emphasis preferred)

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