Associate, Controls and Compliance

Convergys; Cagayan de Oro; On-site; PHP 320,000 - 520,000; Full time

Job summary

Concentrix Philippines, Cagayan de Oro, seeks an Associate, Controls and Compliance to support risk, compliance, and audit activities in our global security and IT programs.

You will conduct audits, monitor compliance, document risk, and assist with investigations, developing dashboards and reports for leadership. The role collaborates with cross-functional teams to enhance governance and controls across processes.

Responsibilities

• Conduct regular compliance audits and monitoring across assigned programs; track findings and corrective actions.
• Identify, assess, document operational, compliance, information security and business risks.
• Plan and execute internal audits, reviews, and control assessments.
• Support investigations involving fraud, security incidents, and policy violations.
• Develop dashboards, scorecards, and risk reports for leadership reviews.
• Partner with Operations, HR, IT, Security, and Client Services to address control gaps.

Job description

Job Title: Associate, Controls and Compliance

Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Join us and be part of this journey towards greater opportunities and brighter futures.

Job Summary

The Risk & Compliance Officer is responsible for supporting the organization's compliance, risk management, governance, and audit activities. The role ensures adherence to client requirements, company policies, regulatory obligations, and internal control standards. The Risk & Compliance Officer proactively identifies operational risks, monitors compliance performance, conducts audits and assessments, facilitates incident investigations, and partners with Operations Leaders to implement effective risk mitigation strategies. The position plays a critical role in fostering a culture of compliance and risk awareness while protecting the organization from regulatory, operational, financial, and reputational risks.

Key Responsibilities

Compliance Management

• Conduct regular compliance audits and monitoring activities across assigned programs. Ensure compliance with client contractual requirements, company policies, and applicable regulations. Track and report compliance findings, observations, and corrective actions. Monitor closure of audit findings within established service level agreements (SLAs). Facilitate policy communication and acknowledgment activities.

Risk Management

• Identify, assess, and document operational, compliance, information security, and business risks. Maintain and update risk registers and risk assessment documentation. Facilitate risk workshops and Failure Mode and Effects Analysis (FMEA) sessions. Monitor execution of risk mitigation plans and validate effectiveness of controls. Escalate high-risk issues to management and relevant stakeholders.

Audit & Monitoring

• Plan and execute internal audits, compliance reviews, and control assessments. Perform process walkthroughs and control testing. Analyze audit results and identify trends, root causes, and improvement opportunities. Prepare audit reports and present findings to management. Support client audits and external audit engagements.

Incident & Investigation

• Support Participate in investigations involving fraud, security incidents, policy violations, and compliance breaches. Gather and analyze evidence and supporting documentation. Conduct interviews and fact-finding activities when necessary. Monitor implementation of corrective and preventive actions.

Reporting & Governance

• Develop compliance dashboards, scorecards, and risk reports. Prepare executive summaries and presentations for leadership reviews. Track key risk indicators (KRIs) and compliance metrics. Support governance meetings and document actions and decisions.

Stakeholder Management

• Partner with Operations, Human Resources, IT, Security, and Client Services teams. Provide guidance regarding compliance requirements and risk mitigation. Support leaders in addressing identified control gaps. Promote compliance awareness through training and communication initiatives.

Location: PHL Cagayan de Oro - Trade St Language Requirements: Time Type: Full time Mission: Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.