Specialist, Controls and Compliance

Convergys; Quezon City; On-site; PHP 600,000 - 900,000; Full time

Job summary

Concentrix seeks a Specialist, Controls and Compliance in Quezon City (UP Ayala TechnoHub) to monitor and enforce policy adherence. You will investigate client concerns, document findings, and coordinate corrective actions with stakeholders.

You will identify suspicious activities, generate detailed compliance reports, and support training and audits to strengthen controls across our operations in the Philippines.

Qualifications

• Check processes to ensure rules are followed and identify risk signs.
• Lead investigations to identify root causes and corrective actions.
• Create clear audit and compliance reports for stakeholders.
• Detect suspicious activities and respond to security issues promptly.
• Participate in mandatory trainings and regular one-on-one meetings.

Responsibilities

• Review client concerns and perform detailed investigations for root causes.
• Provide fast, proper responses to security incidents to minimize impact.
• Document findings, risks, and action plans for stakeholders.
• Support continuous risk prevention and improvement where possible.

Skills

Risk assessment

Investigation

Audit reporting

Compliance

Data analysis

Communication

Job description

Specialist, Controls and Compliance page is loaded## Specialist, Controls and Compliancelocations: PHL Quezon City - UP Ayala TechnoHub Bldg Mtime type: Full timeposted on: Posted Todaytime left to apply: End Date: September 30, 2026 (30+ days left to apply)job requisition id: R1739775Job Title:Specialist, Controls and ComplianceJob DescriptionWe're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today's hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.Join us and be part of this journey towards greater opportunities and brighter futures.SCOPE OF ROLE: The role will be accountable/responsible for:Check processes to ensure rules are followed, review key risk signs, and take early action to prevent issues before they happenSupport reviews of client concerns and lead detailed investigations to identify root causes and corrective actionsDetect suspicious activities, and ensure fast and proper response to security issues to minimize impactCreate clear and detailed audit and compliance reports, highlighting findings, risks, and action plans for stakeholdersComplete all assigned, mandatory training within the timeframe providedConduct and/or participate in regularly scheduled 1:1 meetings with direct manager and/or direct reportsResources will be diverted from other client portfolios to address urgent issues, eliminating capacity for proactive risk prevention and continuous improvement - core drivers of long-term value and client trust.Reduced coverage will directly impact response times across key KPIs, delaying action on fraud alerts, and increasing the likelihood of incidents escalating before containment.Limited bandwidth to execute audit action plans will increase the risk of audit findings, potential client escalations, and reputational impact - especially critical in high-risk or regulated accounts.The function will shift to incident-driven operations, reducing our ability to anticipate and mitigate risks early, ultimately increasing overall exposure and cost of remediation.Sustained workload pressure without backfill will impact team morale, productivity, and retention. High-performing resources will be forced into purely operational roles, limiting their ability to deliver strategic, value-added contributions.Location:PHL Quezon City - UP Ayala TechnoHub Bldg MLanguage Requirements:Time Type:Full time# **Mission:**### Hi, we're Concentrix. We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.# **Company Overview:**### We power the brands of the future. Some call us a global technology and services leader. But we're so much more. Human-centered, tech-powered, intelligence fuelled. Every day we're busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it's... designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We're the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.