Associate Clinical Experience Analyst: Rare Disease Support

CP360; Cebu City; On-site; PHP 240,000 - 320,000; Full time

Job summary

ContactPoint360 is seeking an Associate Clinical Experience Analyst to deliver clinical expertise and operational support for our rare disease customer facing team. This role focuses on accurate handling of medical inquiries, cross-functional collaboration, and data-driven analysis to improve workflows.

You will develop clinical training content, work with training teams, and help ensure high-quality case resolution through collaboration with laboratory and pathology teams, while monitoring

Qualifications

• Bachelor's or Associate Degree related to Science.
• Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day.
• Ability to work weekdays, nights and/or weekends and overtime as needed.

Responsibilities

• Acts as a clinical liaison for both internal and external customers, addressing elevated inquiries.
• Facilitates elevation and documentation process for Unsolicited Medical Inquiries across product portfolio.
• Provides product-specific clinical training, including content creation and collaboration with training teams.
• Collaborates with laboratory and pathology teams to ensure accurate case resolution and process improvements.
• Monitors metrics for clinical inquiries and elevations, and identifies trends for corrective and preventative actions.
• Investigates escalations to identify process gaps and recommends retraining or workflow adjustments.
• Documents all information according to standard operating procedures.

Education

Bachelor's or Associate Degree related to Science

Job description

ContactPoint360 is seeking an Associate Clinical Experience Analyst to deliver clinical expertise and operational support for our rare disease customer facing team. This role focuses on accurate handling of medical inquiries, cross-functional collaboration, and data-driven analysis to improve workflows.

You will develop clinical training content, work with training teams, and help ensure high-quality case resolution through collaboration with laboratory and pathology teams, while monitoring