Patient Experience Advocate - Healthcare Support

Verse Medical, Inc.; Manila; Hybrid; PHP 201,000 - 335,000; Full time

Job summary

Verse Medical, Inc. is seeking a Patient Experience Representative to support patients and clinics with medical supply orders, ensuring on-time, accurate deliveries and guidance on insurance coverage and returns with empathy.

In a 24/7 role, you will be the first point of contact by phone, email, and messaging; coordinate with internal teams and clinics; document every interaction; and promote patient-friendly language while upholding company policies.

Qualifications

• Excellent communication with patients and clinics.
• Empathetic, patient, and proactive in problem solving.
• Detail-oriented with accurate documentation.
• Experience using internal systems and knowledge bases.

Responsibilities

• Serve as the first point of contact for patients and clinics via phone, email, and messaging platforms.
• Provide accurate guidance on supply orders and insurance coverage.
• Troubleshoot and resolve shipment issues or insurance denials.
• Escalate complex cases as needed.
• Document interactions clearly in internal systems.
• Educate patients on policies and out-of-pocket options.

Skills

Strong communication

Empathy

Attention to detail

Cross-team collaboration

VerseOS

Slack

Tools

VerseOS

Slack

Job description

Verse Medical, Inc. is seeking a Patient Experience Representative to support patients and clinics with medical supply orders, ensuring on-time, accurate deliveries and guidance on insurance coverage and returns with empathy.

In a 24/7 role, you will be the first point of contact by phone, email, and messaging; coordinate with internal teams and clinics; document every interaction; and promote patient-friendly language while upholding company policies.