Assistant Warehouse Manager (Resources Lead) - SCommerce (Mandaue, Cebu)

Shopee; Manila; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Shopee is seeking a Warehouse Manager to oversee all warehouse functions at the site, ensuring efficient operations, safety, and KPI performance.

You will lead manpower planning, inventory control, vendor coordination, and stakeholder reporting; this role is on-site in Mandaue, Cebu. Candidates should have 8–10 years in warehousing, a relevant bachelor’s degree, and strong leadership with WMS experience.

Qualifications

• Bachelor’s degree required.
• 8–10 years of total work experience in warehouse operations.
• Strong leadership with ability to analyze data and draw conclusions.
• Knowledge of warehousing KPIs and data-driven decision making.
• Hands-on experience with warehouse management software and databases.

Responsibilities

• Rationalize: Define HC standards by function based on volume and productivity baselines; determine long-term vs. seasonal nFTE mix; track overall WH productivity vs. speed metrics (CFR, IB OLA, Return).
• Plan: Prepare site HC plan vs. volume forecast (BAU vs. campaign planning); align with OPEX / Manpower on requirements.
• Request: Submit manpower requests to vendors per agreed COT; raise OT requests for approval; ensure on-time and accurate requests aligned with each function's needs.
• Monitor: Track daily attendance, actual HC allocation to functions, planned productivity/CFR vs. actual, and Fill Rate %; record in WMS; minimize vendor disputes due to incorrect attendance records.
• Record: Maintain activity tagging by function and OT hours; support OPEX / Manpower in vendor attendance reconciliation.
• Rationalize: Define usage assumptions for planning; track actual usage rate; maintain safety stock quantity (safe DOC) per site.
• Plan: Forecast demand from ADO by function; align procurement cycle with VMP.
• Request: Generate PR per site on schedule; ensure request accuracy and lead time compliance.
• Monitor: Track delivery and consumption vs. forecast; maintain zero stock-out days; monitor Consumable CPI vs. speed metrics and space occupied vs. planned.
• Record: Receive and distribute consumables to functions; maintain accurate on-hand inventory records.
• Rationalize: Assess equipment needs vs. utilisation; identify capex and replacement requirements; track asset utilisation rate.
• Plan: Prepare capex and replacement plan per site; align with VMP (non-IT equipment) and Corporate IT (IT equipment).
• Request: Submit PR for non-IT equipment to VMP; submit IT equipment requests to Corporate IT; ensure on-time and accurate requests.
• Monitor: Track assets, assignments, and maintenance schedules; report operation disruption / downtime; monitor G&A CPI (breakdown to Asset & Equipment).
• Record: Maintain assign in/out log; keep asset register accurate; coordinate maintenance records.

Skills

Leadership

Data-driven decisions

Analytical thinking

Communication

Problem solving

Education

Bachelor’s Degree in Business Administration, Supply Chain, Industrial Engineering, or related field

Tools

Warehouse Management Software

Job description

• Rationalize: Define HC standards by function based on volume and productivity baselines; determine long-term vs. seasonal nFTE mix; track overall WH productivity vs. speed metrics (CFR, IB OLA, Return)
• Plan: Prepare site HC plan vs. volume forecast (BAU vs. campaign planning); align with OPEX / Manpower on requirements
• Request: Submit manpower requests to vendors per agreed COT; raise OT requests for approval; ensure on-time and accurate requests aligned with each function's needs
• Monitor: Track daily attendance, actual HC allocation to functions, planned productivity/CFR vs. actual, and Fill Rate %; record in WMS; minimize vendor disputes due to incorrect attendance records
• Record: Maintain activity tagging by function and OT hours; support OPEX / Manpower in vendor attendance reconciliation
• Rationalize: Define usage assumptions for planning; track actual usage rate; maintain safety stock quantity (safe DOC) per site
• Plan: Forecast demand from ADO by function; align procurement cycle with VMP
• Request: Generate PR per site on schedule; ensure request accuracy and lead time compliance
• Monitor: Track delivery and consumption vs. forecast; maintain zero stock-out days; monitor Consumable CPI vs. speed metrics and space occupied vs. planned
• Record: Receive and distribute consumables to functions; maintain accurate on-hand inventory records

Job Description

Duties and Responsibilities

Manpower Management

• Rationalize: Define HC standards by function based on volume and productivity baselines; determine long-term vs. seasonal nFTE mix; track overall WH productivity vs. speed metrics (CFR, IB OLA, Return)
• Plan: Prepare site HC plan vs. volume forecast (BAU vs. campaign planning); align with OPEX / Manpower on requirements
• Request: Submit manpower requests to vendors per agreed COT; raise OT requests for approval; ensure on-time and accurate requests aligned with each function's needs
• Monitor: Track daily attendance, actual HC allocation to functions, planned productivity/CFR vs. actual, and Fill Rate %; record in WMS; minimize vendor disputes due to incorrect attendance records
• Record: Maintain activity tagging by function and OT hours; support OPEX / Manpower in vendor attendance reconciliation

Consumables Management

• Rationalize: Define usage assumptions for planning; track actual usage rate; maintain safety stock quantity (safe DOC) per site
• Plan: Forecast demand from ADO by function; align procurement cycle with VMP
• Request: Generate PR per site on schedule; ensure request accuracy and lead time compliance
• Monitor: Track delivery and consumption vs. forecast; maintain zero stock-out days; monitor Consumable CPI vs. speed metrics and space occupied vs. planned
• Record: Receive and distribute consumables to functions; maintain accurate on-hand inventory records

Equipment Management

• Rationalize: Assess equipment needs vs. utilisation; identify capex and replacement requirements; track asset utilisation rate
• Plan: Prepare capex and replacement plan per site; align with VMP (non-IT equipment) and Corporate IT (IT equipment)
• Request: Submit PR for non-IT equipment to VMP; submit IT equipment requests to Corporate IT; ensure on-time and accurate requests
• Monitor: Track assets, assignments, and maintenance schedules; report operation disruption / downtime; monitor G&A CPI (breakdown to Asset & Equipment)
• Record: Maintain assign in/out log; keep asset register accurate; coordinate maintenance records

WHM Coverage and Operational Continuity

• Cover the Warehouse Manager during absences — assume full floor management responsibilities across all warehouse functions
• Deputize on-floor execution as needed to ensure operational continuity across shifts and during peak periods
• Serve as the succession candidate for the WHM role; maintain working knowledge of all warehouse functions

Stakeholder Interface

• Serve as the single named onsite point of contact for OPEX / Manpower, VMP, Corporate IT, and Expansion for all resource-related matters at the site
• Escalate resource constraints, procurement delays, or supply gaps to the relevant HQ function with timely and accurate data
• Participate in regular site reviews and provide clean data to support network-level planning at HQ

Requirements

• Bachelor’s Degree in Business Administration, Supply Chain, Industrial Engineering, or any related field
• 8-10 years total work experience focusing on warehouse operations, or related field
• Excellent leadership skill with strong analytical expertise to properly assess data and draw conclusions from it
• Strong knowledge of warehousing Key Performance Indicators (KPIs), data driven
• Hands on experience with warehouse management software and databases
• Strong problem solving, presentation, communication, and interpersonal skills
• Must be willing to be assigned in Mandaue, Cebu