ASSISTANT SERVICE MANAGER

Kilton Motor Corporation; Philippines; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Kilton Motor Corporation is seeking a seasoned Service Operations Leader to oversee daily diesel generator service activities, including deployment, testing, commissioning, and after-sales support. The role requires coordinating chief mechanics, engineers, and technicians to ensure timely and effective maintenance.

The ideal candidate will have 10–15 years in generator repair, troubleshooting, and sales management, with strong leadership and communication skills to manage projects and customer

Qualifications

• Bachelor of Science in Electrical/Mechanical Engineering (required).
• Ability to negotiate effectively with project team and subcontractors.
• Ability to relate to diverse people and trade contractors.
• Strong leadership and management skills.
• 10–15 years in handling generator repair, troubleshooting, maintenance, and sales management.
• Computer literate.
• Able to read and analyze wiring and schematic diagrams.
• Sales skills management.

Responsibilities

• Supervise daily service operations: site deployments, testing and commissioning, after-sales support, troubleshooting, repairs, and maintenance of diesel generators to achieve customer satisfaction.
• Supervise and assist chief mechanics, senior electrical, field service engineers, and technicians for efficient operations.
• Develop accurate cost proposals for repair and preventive maintenance of diesel generators and maintain monthly sales targets.
• Create technical engineering reports from field service recommendations for customers.
• Conduct customer meetings and technical justification onsite and online.
• Provide after-sales technical support via onsite, email, and phone to maintain zero complaints and gain positive feedback.
• Offer troubleshooting guides and procedures from basic to advanced generator issues to prevent back jobs.
• Monitor technician productivity and repair quality to achieve zero delays and accidents.

Skills

Negotiation

People relationship

Leadership

Generator repair experience

Computer literacy

Read wiring diagrams

Sales skills management

Education

Bachelor of Science in Electrical/Mechanical Engineering

Job description

Knowledge and Skills Requirements

• Graduate of Bachelor of Science in Electrical/Mechanical Engineering.
• Capable of negotiating effectively with the project team and subcontractors.
• Can relate effectively to all types of people in the organization and with other trade contractors.
• Has strong leadership and management skills.
• At least 10-15 years of experience in handling generator repair, troubleshooting, maintenance, and Sales Management
• Computer literate
• Able to read and analyze wiring and schematic diagrams.
• Sales Skills Management

Job Description

• Supervise daily service operations such as site deployments, testing and commissioning, after-sales customer support, troubleshooting, repairs, and maintenance of diesel generator sets to attain customer satisfaction.
• Supervise and assist chief mechanics, senior electrical, field service engineers, and technicians to ensure efficient and effective operations.
• Develop accurate cost proposals for repair and preventive maintenance of diesel generator sets and maintain monthly sales targets.
• Create extensive technical engineering reports based on field service recommendations to be presented and discussed with customers.
• Conduct customer meetings and technical justification onsite and online.
• Offer first-hand generator set after-sales technical support to customers through onsite, email, and phone set-up to maintain zero complaints and gain positive feedback.
• Offer accurate troubleshooting guides and procedures from basic to advanced generator issues to maintain zero back jobs.
• Monitor and enhance technician productivity and repair quality through regular oversight to achieve zero delays, zero accidents, and effective labor optimization.

OTHER RESPONSIBILITIES

• Regular submission of technical sales reports for review of the General Manager for Service Operations.
• Provide assistance to inter-department personnel for the requirement and completion of service jobs.
• Provide assistance to the service coordinator in overseeing site deployment and monitoring of service vehicles.

Job Types:

Full-time, Permanent