Assistant Outlet Manager (Chinese Restaurant)

The Fullerton Hotels and Resorts; Santo Niño 1st; On-site; PHP 279,000 - 446,000; Full time

Job summary

The Fullerton Hotels and Resorts in the Philippines seeks a dedicated Front-of-House Supervisor to oversee the Food & Beverage service, ensure adherence to Forbes Travel Guide standards, and maintain impeccable guest experience. The role ensures staff performance, proper food and beverage presentation, and daily operations discipline.

Responsibilities include training, inspections, briefings, and coordination with chefs for promotions, with a focus on upholding service quality and safety

Qualifications

• Proficient and familiar with Forbes Travel Guide service standards.
• Familiar with Microsoft software applications.
• Excellent interpersonal skills for diplomatically handling staff and customers.
• Strong planning and organisational skills to run a streamlined operation.

Responsibilities

• Assist the Manager to run the operation and provide efficient, expedient and courteous service to all guests.
• Assist the manager in training and audit service standards according to Forbes Travel Guide and hotel’s service quality protocols.
• Supervise staff to ensure all phases of Food & Beverage service are performed.
• Ensure drinks and food dishes meet menu and wine list specifications and are served at proper temperatures.
• Check daily restaurant preparation, mise-en-place, table cleanliness, crockery and glassware availability, and staff appearance.
• Hold daily briefings with staff to review occupancy, reservations, complaints and issues.
• Conduct staff appraisals and discipline as needed.
• Inspect outlet cleanliness, equipment, fixtures, and table setups to standard.
• Monitor guest service and attend to guests as needed.
• Anticipate guest complaints and take corrective action.
• Ensure operating supplies and equipment are adequate and anticipate additional needs.
• Coordinate with Chef and beverage department for promotions and upselling.

Skills

Forbes Travel Guide standards

Microsoft Office / MS tools

Interpersonal skills

Planning & organisational skills

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties may be assigned.

• Assisting the Manager to run the operation and to provide efficient, expedient and courteous service to all guests.

• Assisting the manager in training and audit service standards according to Forbes Travel Guide and hotel’s service quality protocols.

• Is responsible to supervise the staff assigned to him/her and ensure that all phases of Food & Beverage service are performed.

• To make sure that all drinks and food dishes served are according to menu and wine list specifications, properly presented, be of the correct hot/cold/iced temperature before being served.

• To check daily the restaurant preparation, mise-en-place, laying of table cleanliness and the availability of crockery, cutlery and glasses; the personal cleanliness and appearance of each individual team member.

• Ensuring strict safety regulations.

• Holds daily briefing with staff in each shift and review occupancy forecast, reservations, special attention, complaints, problematic issues and others as deem appropriate.

• Conduct staff appraisals and discipline.

• Inspects outlet thoroughly to ensure cleanliness of linen, operating equipment, fixtures and furniture’s and so forth are up to standard, table set-ups, sideboards and mise-en-place are done properly and in good condition.

• Constantly monitors that guests are being attended and served according to standard set and attend to guests as needed.

• Anticipate guests’ complaints and take prompt corrective action.

• Ensure all operating supplies and equipment are adequate as per Par stock established.

• Anticipate additional supplies and equipment for additional work load or volume of business.

• Coordinate with Chef and beverage department for any special promotion and ensure staff is aware of it to ensure that up selling is exercised.

Requirements

• Proficient and familiar with Forbes Travel Guide service standards

• Familiar with Microsoft software applications

• Excellent interpersonal skills for diplomatically handling staff and customers

• Strong planning and organisational skills to run a streamlined operation