SERVICE MANAGER

JR FOODS PTE. LTD.; Santo Niño 1st; On-site; PHP 279,000 - 502,000; Full time

Job summary

JR FOODS PTE. LTD. is seeking a Front of House supervisor to oversee service staff and ensure a smooth dining experience across counters, serveries, and catered events in Santo Niño, Nueva Ecija.

You will lead pre-shift briefings, monitor standards, coach staff on hospitality and food safety, manage guest flow, handle feedback, and collaborate with culinary teams on menu changes and promotions.

Qualifications

• Experience in frontline service management is preferred.
• Ability to lead and motivate a diverse FOH team.
• Strong focus on hospitality, safety, and guest satisfaction.

Responsibilities

• Supervise and coach all FOH service staff, including catering executives, supervisors, and part-time assistants.
• Conduct daily pre-shift briefings, service standards checks, and floor walk-throughs
• Own the dining experience: ambiance, cleanliness, queue management, guest flow, and service timing
• Manage staffing schedules and deployment across counters, serveries, and catered function setups
• Handle guest feedback and service recovery in a professional and timely manner
• Work closely with the culinary team on service transitions, menu changes, and special promotions
• Train team on Chinese dining etiquette, service protocols, and brand standards
• Monitor FOH equipment, mise en place, and supply levels; elevate to operations as needed
• Ensure all team members are certified in basic food hygiene; drive food safety practices on the floor
• Support Account Manager in client reporting, site visits, and special events

Job description

Supervise and coach all FOH service staff, including catering executives, supervisors, and part-time assistants

Conduct daily pre-shift briefings, service standards checks, and floor walk-throughs

Own the dining experience: ambiance, cleanliness, queue management, guest flow, and service timing

Manage staffing schedules and deployment across counters, serveries, and catered function setups

Handle guest feedback and service recovery in a professional and timely manner

Work closely with the culinary team on service transitions, menu changes, and special promotions

Train team on Chinese dining etiquette, service protocols, and brand standards

Monitor FOH equipment, mise en place, and supply levels; elevate to operations as needed

Ensure all team members are certified in basic food hygiene; drive food safety practices on the floor

Support Account Manager in client reporting, site visits, and special events