Operations Supervisor: Performance & Efficiency Lead

ExlService Holdings, Inc.; Hinoba-an; On-site; PHP 600,000 - 900,000; Full time

Job summary

ExlService Holdings, Inc. in the Philippines seeks an operations leader to oversee daily operations, ensuring performance metrics are met and revenue is maximized.

You will communicate productivity expectations, balance workloads through team meetings, monitor efficiency, and implement corrective actions while guiding the use of information systems and defining system capabilities for the team.

Responsibilities

• Oversee daily operations to ensure performance metrics are achieved, revenue is maximized, and KPIs are met
• Communicate productivity expectations clearly, balance workloads through team meetings, and monitor efficiency while implementing corrective measures
• Conduct transaction monitoring regularly, taking corrective steps or driving incremental improvements as needed
• Ensure effective use of information systems, guiding the team on system capabilities and functionality

Job description

ExlService Holdings, Inc. in the Philippines seeks an operations leader to oversee daily operations, ensuring performance metrics are met and revenue is maximized.

You will communicate productivity expectations, balance workloads through team meetings, monitor efficiency, and implement corrective actions while guiding the use of information systems and defining system capabilities for the team.