Assistant Manager Operations

Manulife Insurance Malaysia; Quezon City; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

Manulife Insurance Malaysia is seeking an Assistant Manager to lead a multi-site team, delivering high-quality service within a defined compliance framework and service levels. The role focuses on organizational effectiveness by providing strategic direction, empowering staff, and coordinating resources to meet critical deadlines across functions.

We value strong leadership, clear communication, and robust governance to ensure regulatory alignment and exceptional client outcomes in a Hybrid work

Qualifications

• Strong leadership and stakeholder management skills.
• Excellent verbal and written communication skills.
• Comprehensive knowledge of insurance operations and regulatory requirements.
• Ability to identify root causes and resolve complex problems.
• Experience in operations and/or project management within insurance/financial services.

Responsibilities

• Coordinate work efforts across resources; monitor progress; provide clear direction and communicate priorities; focus on key metrics and achieving short-term objectives.
• Create an atmosphere where timely and high-quality information is available; convey information clearly and effectively.
• Set clear performance expectations; prepare effective performance plans and reward good performance; address difficult issues.
• Provide staff with monthly performance feedback on service, quality and productivity; delegate and empower staff.
• Assess strengths and development needs of staff; allocate time and resources for development; provide coaching to cultivate personal accountability and ownership; ensure active development plans.

Skills

Leadership

Communication

Critical thinking

Stakeholder management

Regulatory knowledge

Education

Bachelor's degree or equivalent

Job description

The Assistant Manager is accountable to manage, develop and motivate a multi-site team to ensure the delivery of high-quality service while understanding the appropriate compliance framework and service levels. This position's primary responsibility is ensuring organizational effectiveness by providing leadership for the organization's core functions.

Position Responsibilities

• Allow for and contribute needed resources; coordinate work efforts as necessary; monitor progress; provide clear direction and communicate priorities; focus on key metrics and the achievement of short-term objectives
• Create an atmosphere in which timely and high-quality information is available; convey information clearly and effectively
• Set clear performance expectations; prepare effective performance plans and reward people for g good performance; step forward to address difficult issues.
• Provide staff with monthly performance feedback on service, quality and productivity. Must also know how to delegate and empower staff.
• Assess strengths and development needs of staff; allocate time and resources for development; provide coaching to cultivate personal accountability and ownership; ensure that each staff member has an active development plan

Required Qualifications

• 3 - 5+ years’ experience in a large business with 2+ years of experience in managing operations and/or project management or 3-5 years Insurance or financial services industry experience
• College degree or equivalent work experience required

Preferred Qualifications

• Strong critical thinking skills with the ability to identify root causes of issues and take appropriate actions to resolve complex problems
• Excellent verbal and written communication skills
• Comprehensive knowledge of insurance operations and systems, including tax reporting and regulatory requirements
• Strong leadership and stakeholder management skills, with the ability to align internal resources to meet project deadlines
• Solid understanding of process governance and exception handling, including the review and approval of request exceptions

When you join our team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Working Arrangement Hybrid

We're proud of our accomplishments and recognitions. Recent awards include:

• 2024 Gallup Exceptional Workplace Award Winner
• Manulife Named one of Forbes World’s Best Employers 2023
• Best Companies to Work for in Asia 2023
• We’ve been recognized as one of Canada’s Top 100 Employers (2024)
• Manulife included in Bloomberg’s 2023 Gender-Equality Index

Our ambition is to be the most digital, customer-centric global company in our industry.

Learn more at https://www.manulife.com/.