Finance Transformation & Operational Excellence Consultant
Manulife Insurance Malaysia
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Benefits offered by this job
Job summary
Manulife Financial Corporation is seeking a Finance Transformation & Operational Excellence Sr. Consultant to oversee cross‑functional initiatives within Finance Shared Services. You will drive program delivery, guide project teams and ensure benefits realization.
The role requires strong knowledge of OE frameworks, PM methods, and stakeholder management, with experience in finance, accounting, and insurance operations. Hybrid work arrangement is available.
Qualifications
- Strong knowledge of OE, PM frameworks and tools (LEAN, DMAIC, Data Analysis, Design Thinking, Agile).
- Finance, accounting, insurance or actuarial background with project delivery experience.
- Excellent communication and stakeholder management abilities.
Responsibilities
- Oversee Transformation & OE initiatives across functions, delivering on time and budget.
- Lead forums at managerial level and guide project delivery teams.
- Coach leaders and ensure high‑quality project outcomes with measurable benefits.
- Align stakeholders and manage conflicts to keep initiatives on track.
- Develop OE training plans and facilitate management trainings.
Skills
Education
Tools
Job description
- Overview Will have an oversight of all initiatives assigned initiatives
- Facilitate forums at the managerial level on the assigned initiatives
- Monitoring of Output – targets vs actuals
- Project / Service Delivery
- Own & drive pipeline of Transformation & Operational Excellence Initiatives and programs within the assigned function(s)
- Responsible for all projects and services delivered by the squad are of high quality and delivers the expected benefits / impact, and that projects are delivered on time and within budget.
- Lead medium-sized, medium-risk, segment-specific transformation and/or process and performance improvement initiatives.
- Project or Program Manager for complex, high-risk, and/or organization-wide transformation and/or process and performance improvement initiatives.
- Provide tactical direction & guidance to the project delivery team
- Stakeholder Management Alignment with function and project stakeholders to ensure that on‑going initiatives are prioritized and aligned based on the agreed project milestones and project steering committee decisions.
- Build strong relationships with offshore business partners.
- Collaborate with other GBS support functions to deliver successful business transformation initiatives.
- Negotiate and manage conflicts within the project team through transparent and authentic conversations in order to address project issues.
- Operational Excellence Champion
- Cultivate a continuous improvement culture and critical thinking in the organization by leading OE Forums with offshore Business Partners, actively participating in the GBS Operational Excellence Community of Practice and sharing industry best practices, case studies, implementation tips, new trends and tools in Operational Excellence, etc.
- Implement and rollout Operational Excellence and Agile training plans, standards and procedures.
- Develop & facilitate management trainings and awareness sessions to educate leaders on Operational Excellence concepts, frameworks, and tools.
- Conduct LEAN Six Sigma workshops and provide mentorship to operations leaders and/or process experts.
- Coach leaders (Function Leads) in running mature operations.
- Note: Although this is an individual contributor role, the Coach is responsible for providing performance evaluation assessments for consultants within the assigned squad specific to their demonstration of technical knowledge & application of technical skills during their project delivery.
- Educational Background on Finance, Accounting, Insurance, Investments, and/or Actuarial
- At least 3-5 years Finance Shared Services experience in operations and/or projects
- Knowledge of Insurance operations
- Knowledge of and hands‑on application of Operational Excellence, Problem Solving, and Project Management frameworks, methodologies and tools (LEAN, DMAIC, Data Analysis, HCD, Design Thinking, Agile, Scrum, VSM, Customer Journey Mapping, Visual Management, OE Maturity, etc.)
- Knowledge of operations management and with business acumen
- Project management skills
- Advanced MS Excel skills
- Advanced PowerPoint skills
- Use of statistical tools for data analysis, i.e., Minitab, SPC Excel, etc.
- At least 1 Project Management Certification: PMP, Agile, Scrum, etc.
- Excellent communication skills (verbal and written)
- Good interpersonal skills
- Strong negotiation and conflict resolution skills
- Ability to influence & lead senior leaders in decision‑making through insightful, data-driven, and value‑added recommendations.
- Client management skills
- Ability to develop and facilitate management trainings and workshops geared towards mid‑level and senior‑level leaders.
- Excellent coaching skills
- Desired: Certified Public Accountant
- Certified LEAN Six Sigma Green Belt
- At least 5+ years project management experience leading any of the following operations: finance & accounting, investments, actuarial, and retirement operations
- At least 3 years experience leading process & performance improvement projects for any of the following operations: finance & accounting, investments, actuarial, and retirement operations
- Experience leading large, cross‑functional, organization‑wide, multi‑site transformation and/or process and performance improvement initiatives
- Familiarity with commonly used BPO tools and systems (i.e., Nice, Verint, IEX, ACD, CRM, Ticketing Systems, Knowledgebase, Learning Management Systems, Power BI, etc.)
- Experience working with stakeholders across different geos, i.e., North America, Canada, Asia
- Builds and leverages on network of OE professionals and or organizations in the industry and/or academe to keep abreast of best practices, industry developments, trends, issues, etc.
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.
Hybrid
We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognitions. Recent awards include: 2024 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2023 Best Companies to Work for in Asia 2023 We’ve been recognized as one of Canada’s Top 100 Employers (2024) Manulife included in Bloomberg’s 2023 Gender-Equality Index
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