Director Operations

Manulife; Philippines; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Manulife is seeking an experienced operations leader to drive day-to-day strategic oversight of all functions within the operations group, ensuring compliance with procedures and regulations while delivering world-class service to clients.

The role emphasizes reviewing metrics, implementing workflow improvements, developing leadership pools, and guiding enterprise-level projects. Strong leadership, partnership, and client-centric mindset are essential for success in this hybrid environment.

Qualifications

• Bachelor’s degree preferred.
• 2–5 years management experience.
• 5–10 years industry experience.
• Strong knowledge of financial services industry and/or regulations.
• Demonstrated passion for providing client centric solutions.
• Demonstrated leadership ability and presence.

Responsibilities

• Day to day strategic leadership of all functions within operations.
• Ensure compliance with company procedures and industry regulations.
• Actively review business metrics and results.
• Actively review and implement workflow process improvements.
• Develop and growth management pool.
• Lead department and enterprise level projects and initiatives.
• Other duties as assigned.
• Partner with other Operations Team members to implement changes and to ensure a positive client experience.

Skills

Leadership

Strategic thinking

Project management

Risk assessment

Client focus

Stakeholder management

Analytical skills

Attention to detail

Education

Bachelor’s degree preferred

Job description

Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see — and discover that better can take you anywhere you want to go.

Job Description

Strategic leadership of an Operations group with focus on creating an efficient organization that delivers "World Class" service to our clients while mitigating risk to the firm.

Individual Responsibilities

• Day to day strategic leadership of all functions within operations
• Ensure compliance with company procedures and industry regulations
• Actively review business metrics and results
• Actively review and implement workflow process improvements
• Develop and growth management pool
• Lead department and enterprise level projects and initiatives
• Other duties as assigned

Shared Responsibilities

• Partner with other Operations Team members to implement changes and to ensure a positive client experience

Job Requirements

• Bachelor\'s Degree Preferred
• 2-5 years management experience
• 5-10 years industry experience
• Strong Knowledge of financial services industry and/or regulations
• Demonstrated passion for providing client centric solutions
• Demonstrated leadership ability and presence
• Ability to develop partnerships and gain consensus
• Ability to manage and implement complex projects
• Strong Analytical and risk assessment skills
• Attention to detail

Decision Authorities

• Manage project budgets

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

This job description is not a comprehensive listing of all job duties required for this role. We reserve the right to change these duties or assign additional duties at any time with or without notice

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Working Arrangement

Hybrid