Administrative Assistant

Manulife Insurance Malaysia; Philippines; On-site; PHP 180,000 - 300,000; Full time

Job summary

Manulife Insurance Malaysia is seeking an Administrative Assistant to support site operations, facilities coordination, and workplace services across our locations. You will help create a productive, efficient workplace and provide business support, expanding your exposure to stakeholder management and operations.

Your responsibilities include coordinating daily office operations, managing documentation and reports, assisting with procurement and vendor coordination, and maintaining accurate

Qualifications

• 1–2 years of experience in administrative/office coordination or similar role.
• Proficiency in Microsoft 365 applications (Outlook, Word, Excel, PowerPoint, Teams, SharePoint).

Responsibilities

• Provide administrative and site operations support to ensure smooth daily office operations.
• Coordinate workplace operations, serving as a point of contact for employees, vendors, and internal teams.
• Support facilities, onboarding, and workplace events, including inspections and workspace arrangements.
• Manage documentation, reporting, and communications to support decision-making.
• Assist with procurement, vendor coordination, invoicing, inventory, audits, and business continuity activities.

Skills

Administrative support

Microsoft 365

Tools

Outlook

Word

Excel

PowerPoint

Teams

SharePoint

Job description

This role offers the opportunity to play a key part in creating a productive, efficient, and positive workplace experience across MITDC locations. By supporting site operations, facilities coordination, workplace services, and employee-focused initiatives, the Administrative Assistant helps enable teams to do their best work. In return, the successful candidate will gain broad exposure to workplace operations, stakeholder management, and business support functions while developing valuable operational and professional skills.

Position Responsibilities

• Provide administrative and site operations support to ensure the smooth and efficient delivery of workplace services and daily office operations.
• Coordinate workplace operations and stakeholder engagement, serving as a key point of contact for employees, vendors, building management, and internal teams.
• Support facilities, workplace readiness, and employee experience initiatives, including office inspections, workspace arrangements, onboarding, and workplace events.
• Manage documentation, reporting, and communications, maintaining accurate records, preparing reports, and supporting operational decision-making.
• Assist with procurement, vendor coordination, and operational compliance, including invoice tracking, inventory management, audits, and business continuity activities.

Required Qualifications

• Minimum of 1-2 years of experience in an administrative, office coordination, workplace services, or similar support role.
• Proficiency in Microsoft 365 applications (Outlook, Word, Excel, PowerPoint, Teams, SharePoint)

Preferred Qualifications

• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• Strong attention to detail and commitment to accuracy.
• Strong interpersonal and stakeholder management skills.
• Strong customer service orientation and ability to provide responsive support to employees and stakeholders.
• Ability to handle confidential and sensitive information with discretion.
• Ability to prioritize tasks, manage competing deadlines, and work effectively in a fast-paced environment.
• Proactive, resourceful, and able to work independently with minimal supervision.
• Experience supporting business teams, office operations, or workplace services in a corporate environment is preferred.
• Experience working in a shared services, technology, or multinational organization is an advantage.
• Experience with scheduling, collaboration, and reporting platforms.
• Ability to create presentations, maintain spreadsheets, and generate reports.

When you join our team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Working Arrangement Hybrid

We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognitions.

Recent awards include

• 2024 Gallup Exceptional Workplace Award Winner
• Manulife Named one of Forbes World’s Best Employers 2023 Best Companies to Work for in Asia 2023
• We’ve been recognized as one of Canada’s Top 100 Employers (2024)
• Manulife included in Bloomberg’s 2023 Gender-Equality Index