Plan Implementation Manager

Manulife Insurance Malaysia; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Manulife Manila is seeking a client-focused professional to lead relationship management, project coordination, and client education for retirement and financial services programs.

You will build relationships with clients, TPAs, financial representatives, and internal partners, manage implementation schedules, and ensure timely delivery, including payroll integration and plan configuration. Strong communication and cross-team collaboration are essential in a hybrid work setting.

Qualifications

• At least 2 years of relevant experience in customer service or project management.
• Strong relationship-building and client service skills.
• Excellent communication and presentation abilities.
• Proven project management and organizational skills.
• Ability to influence, negotiate, and collaborate across multiple teams.
• Strong attention to detail and ability to manage multiple priorities.
• Proactive problem-solving mindset.

Responsibilities

• Build and maintain strong relationships with clients, TPAs, financial representatives, and internal partners.
• Lead meetings, coordinate follow-up actions, and keep stakeholders informed.
• Manage expectations, timelines, and project milestones.
• Proactively identify and escalate issues when needed.
• Develop and manage implementation schedules and coordinate plan setup.
• Ensure tasks are completed accurately and on time; remove roadblocks.
• Maintain accurate documentation and compliance records.
• Educate clients and partners on products, services, and processes.

Skills

Relationship building

Client service

Communication

Project management

Organizational skills

Influence & negotiation

Attention to detail

Problem-solving

Team collaboration

Job description

Role Responsibilities

Relationship Management (30%)

• Build and maintain strong relationships with clients, TPAs, financial representatives, and internal partners.
• Lead meetings, coordinate follow-up actions, and keep stakeholders informed.
• Manage expectations, timelines, and project milestones.
• Proactively identify and escalate issues when needed.

Project Management (35%)

• Develop and manage implementation schedules.
• Coordinate all aspects of plan setup, including payroll integration, account configuration, and plan features.
• Ensure tasks are completed accurately and on time.
• Remove roadblocks and keep projects moving forward.
• Maintain accurate documentation and compliance records.
• Utilize internal systems and tools to track progress and project status.

Client Consulting & Education (20%)

• Gather plan details and clarify client requirements.
• Educate clients and partners on John Hancock products, services, and processes.
• Provide guidance on plan setup, eligibility, administrative requirements, and available services.
• Recommend solutions and services that support the long-term success of the plan.

Administrative Responsibilities (15%)

• Review implementation documentation and client information.
• Coordinate onboarding communications and schedules.
• Organize project records and maintain accurate updates.
• Prepare meeting materials, timelines, and implementation documentation.
• Support a smooth handoff to ongoing service teams after implementation is complete.

Required Qualifications

• At least 2 years of relevant experience in customer service or project management
• Strong relationship-building and client service skills.
• Excellent communication and presentation abilities.
• Proven project management and organizational skills.
• Ability to influence, negotiate, and collaborate across multiple teams.
• Strong attention to detail and ability to manage multiple priorities.
• Proactive problem-solving mindset.

Preferred Qualifications

• Knowledge of retirement plans, financial services, payroll processes, or implementation/project management is an asset.
• Having prior experience in B2B programs or as a subject matter expert is an advantage.

When you join our team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

Manulife is an Equal Opportunity Employer.

At Manulife/John Hancock, we embrace our diversity.

We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.

We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment.

A Human Resources representative will work with applicants who request a reasonable accommodation during the application process.

All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies.

To request a reasonable accommodation in the application process, contact [e-mail].

Working Arrangement

Hybrid

We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognitions. Recent awards include:

• 2024 Gallup Exceptional Workplace Award Winner
• Manulife Named one of Forbes World’s Best Employers 2023
• Best Companies to Work for in Asia 2023
• We’ve been recognized as one of Canada’s Top 100 Employers (2024)
• Manulife included in Bloomberg’s 2023 Gender-Equality Index

To receive our latest job opportunities directly to your inbox, create an account or sign in and navigate to the ‘Job Alerts’ section located in the top right corner of the page. From there, you can sign up to receive job alerts. Our ambition is to be the most digital, customer-centric global company in our industry. Learn more at https://www.manulife.com/.