Assistant Manager Human Resources and/or HR Manager

Bernales & Associates; Quezon City; On-site; PHP 670,000 - 1,339,000; Full time

Benefits offered by this job

Formal training programs

Employee engagement initiatives

Performance-based incentives

Job summary

Bernales & Associates is seeking an Assistant Manager Human Resources or HR Manager to lead end-to-end HR operations on-site in a multi-site environment.

You will oversee recruitment, onboarding, employee relations, performance management, payroll and benefits, and policy implementation while ensuring DOLE compliance and HRIS utilization. A strong partner to management and staff is essential.

Qualifications

• Strong HR operations experience across recruitment, onboarding, employee relations, performance management, and HR administration.
• Knowledge of Philippine labor laws, DOLE regulations, and compliance in BPO/service environments.
• Proficiency in HR documentation, report generation, and HRIS usage.
• Excellent interpersonal, conflict resolution, and communication skills across teams.
• Experience in planning and monitoring HR initiatives like training and engagement programs.
• Strong organizational and time-management skills in a fast-paced setting.
• Bachelor's degree in HRM/psychology/business administration and HR certifications are an advantage.
• Experience in supervisory or managerial HR roles within BPO preferred.

Responsibilities

• Oversee end-to-end HR operations, including recruitment, onboarding, and employee relations.
• Manage payroll and benefits administration and policy implementation.
• Coordinate with department leaders to identify staffing needs and maintain HR documentation.
• Ensure compliance with DOLE regulations and internal policies.
• Support training and development initiatives and employee engagement programs.
• Prepare HR reports and analytics for management.
• Foster a positive, inclusive workplace culture and partner with management and staff.

Skills

HR operations

Recruitment

Onboarding

Employee relations

Performance management

Payroll & benefits

Policy implementation

Interpersonal skills

Communication skills

Training & development

Organizational skills

Education

Bachelor's degree in Human Resources Management, Psychology, Business Administration, or related field

Tools

HRIS

Payroll software

Job description

Company Description Bernales & Associates is a trusted industry leader in business process outsourcing (BPO) services, with over 25 years of experience and a strong presence in day-shift operations nationwide. The organization offers stable, DOLE-compliant employment and a structured environment where policies and practices align with local labor regulations. Team members benefit from formal training programs, robust employee engagement initiatives, and performance-based incentives that support long-term career development. Bernales & Associates promotes a workplace culture where stability, growth, and opportunity are central to the employee experience.

Location: Quezon City & Marikina (multi-site, onsite)

Role Description This is a full-time, on-site role for an Assistant Manager Human Resources and/or HR Manager. The role is responsible for overseeing end-to-end HR operations, including recruitment and selection, onboarding, employee relations, performance management, payroll & benefits, and policy implementation. Daily tasks include coordinating with department leaders to identify staffing needs, managing HR documentation and records, handling employee concerns, and ensuring compliance with DOLE regulations and internal policies. The role will also support training and development initiatives, contribute to employee engagement programs, and prepare HR reports and analytics for management.

The HR leader is expected to foster a positive, inclusive workplace culture and serve as a trusted partner to both management and team members.

Qualifications

• Strong HR operations experience, including recruitment, onboarding, employee relations, performance management, and HR administration.
• Knowledge of Philippine labor laws, DOLE regulations, and compliance requirements, preferably within a BPO or service-oriented environment.
• Proficiency in HR documentation, report generation, and use of HRIS or related systems.
• Excellent interpersonal, conflict resolution, and communication skills, with the ability to work effectively across teams and organizational levels.
• Demonstrated ability to plan, implement, and monitor HR initiatives such as training, engagement activities, and performance improvement programs.
• Strong organizational and time-management skills, with attention to detail and the capacity to handle multiple priorities in a fast-paced setting.
• Bachelor's degree in Human Resources Management, Psychology, Business Administration, or a related field; HR certifications are an advantage.
• Experience in a supervisory or managerial HR role, particularly in BPO or similar industries, is highly preferred.