Assistant Manager - GTEWS Service Delivery Manila

Sagility; Muntinlupa; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Sagility is seeking an Assistant Manager for GTEWS Service Delivery in Manila. The role involves onsite work 2–3 days in ZETA or ALABANG, with a strong focus on IT management, network engineering, and service delivery excellence.

You will lead IT operations, drive problem-solving, and develop policies while coordinating with clients and vendors to uphold high service standards in a dynamic healthcare IT environment.

Qualifications

• 4+ years in IT management with 1–2 years in a team leadership role.
• Bachelor’s degree in computer applications or related field.

Responsibilities

• Oversee network engineering and incident management activities.
• Perform root-cause analysis and drive problem resolution.
• Manage daily IT operations and support service delivery.
• Develop and implement IT policies and best practices.
• Plan training programs and workshops for staff.
• Conduct regular system audits and performance reviews.
• Coordinate major IT projects, timelines, and migrations.
• Provide direction to IT team members and mentor staff.
• Collaborate with clients and vendors to ensure service quality.
• Ensure ESAT/ICTSAT scores are maintained.

Skills

Network architecture

IT incident management

Mac Linux Windows

Cloud & VDI

Education

BE/BTech

BCA/BE/BTech

Any Graduate

Job description

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Job title:

Assistant Manager - GTEWS Service Delivery Manila

Job Description:

Work Setup - 2 or 3 days onsite ZETA or 2 or 3 days onsite ALABANG

Education:

Bachelor’s degree in computer application, BE / B. Tech, Any Graduate.

Experience:

4+ Years experience in IT Management with at least 1-2 years’ experience as a team leader or in an IT department managerial role.

Preferred Skills:

• Comprehensive Understanding of Network architecture and Client/ server
• Extensive experience in the delivery of IT incident and problem management
• Experience with Mac, Linux and Windows platforms
• Cloud and VDI Infra

Roles & responsibilities:

Regular activities include network engineering and troubleshooting application, data cabling, systems administration in a variety of software and hardware environments, root cause analysis in problem solving, and assistance in managing the daily activities of the department.

• Running regular checks on network and data security
• Identifying and acting on opportunities to improve and update software and systems
• Developing and implementing IT policy and best practice guides for the organisation
• Designing training programs and workshops for staff
• Conducting regular system audits
• Running and sharing regular operation system reports with senior staff
• Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations and outages
• Providing direction for IT team members
• Identifying opportunities for team training and skills advancements
• Ensure ICTSAT, ESAT scores are maintained
• Handling Client and Vendor Management

Location:

Alabang, Plaza E BuildingPhilippines