IT Service Delivery Lead - Manila (GTEWS)

Sagility; Muntinlupa; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Sagility is seeking an Assistant Manager for GTEWS Service Delivery in Manila. The role involves onsite work 2–3 days in ZETA or ALABANG, with a strong focus on IT management, network engineering, and service delivery excellence.

You will lead IT operations, drive problem-solving, and develop policies while coordinating with clients and vendors to uphold high service standards in a dynamic healthcare IT environment.

Qualifications

• 4+ years in IT management with 1–2 years in a team leadership role.
• Bachelor’s degree in computer applications or related field.

Responsibilities

• Oversee network engineering and incident management activities.
• Perform root-cause analysis and drive problem resolution.
• Manage daily IT operations and support service delivery.
• Develop and implement IT policies and best practices.
• Plan training programs and workshops for staff.
• Conduct regular system audits and performance reviews.
• Coordinate major IT projects, timelines, and migrations.
• Provide direction to IT team members and mentor staff.
• Collaborate with clients and vendors to ensure service quality.
• Ensure ESAT/ICTSAT scores are maintained.

Skills

Network architecture

IT incident management

Mac Linux Windows

Cloud & VDI

Education

BE/BTech

BCA/BE/BTech

Any Graduate

Job description

Sagility is seeking an Assistant Manager for GTEWS Service Delivery in Manila. The role involves onsite work 2–3 days in ZETA or ALABANG, with a strong focus on IT management, network engineering, and service delivery excellence.

You will lead IT operations, drive problem-solving, and develop policies while coordinating with clients and vendors to uphold high service standards in a dynamic healthcare IT environment.