IT Service Delivery Lead – Healthcare

View Moreicons; Muntinlupa; Hybrid; PHP 900,000 - 1,200,000; Full time

Job summary

Sagility is seeking an Assistant Manager for GTEWS Service Delivery Manila to oversee IT service delivery and coordinate cross-functional IT activities in a hybrid work setup in Alabang/ZETA areas.

The role requires 4+ years in IT management, 1–2 years in a team leadership capacity, and strong experience in incident/problem management across Mac/Linux/Windows environments. On-site and in-office collaboration are essential.

Qualifications

• Bachelor's degree in computer applications, BE/B.Tech, or equivalent.
• 4+ years IT management experience.
• 1–2 years' experience as a team lead or in an IT department managerial role.
• Experience with IT incident and problem management.

Responsibilities

• Oversee IT service delivery and ensure timely, efficient IT support for operations.
• Perform network engineering and troubleshoot across software/hardware environments.
• Conduct regular system audits and security checks.
• Develop and implement IT policies and best practices.
• Plan training programs and workshops for staff.

Skills

Network architecture

IT incident management

Client/server

Mac/Linux/Windows platforms

Cloud and VDI

Education

Bachelor's degree / BE / B.Tech

Tools

Mac OS

Linux

Windows

Job description

Sagility is seeking an Assistant Manager for GTEWS Service Delivery Manila to oversee IT service delivery and coordinate cross-functional IT activities in a hybrid work setup in Alabang/ZETA areas.

The role requires 4+ years in IT management, 1–2 years in a team leadership capacity, and strong experience in incident/problem management across Mac/Linux/Windows environments. On-site and in-office collaboration are essential.