IT Service Delivery Lead - GTEWS (Manila)

Sagility Philippines B.V Branch; Muntinlupa; On-site; PHP 900,000 - 1,200,000; Full time

Job summary

Sagility Philippines B.V Branch is seeking an Assistant Manager to oversee IT service delivery for Manila operations. The role covers managing incident and problem resolution, network and systems administration, and staff leadership with 2–3 days onsite at Alabang (ZETA/ALABANG) and 2–3 days onsite in Manila as required.

Qualifications include a Bachelor’s degree in computer applications or engineering and 4+ years in IT management, with prior leadership experience.

Qualifications

• Bachelor’s degree in computer applications, BE / B.Tech, Any Graduate.
• 4+ years experience in IT Management with at least 1-2 years’ experience as a team leader or in an IT department managerial role.

Responsibilities

• Regular activities include network engineering and troubleshooting application, data cabling, systems administration in a variety of software and hardware environments, root cause analysis in problem solving, and assistance in managing the daily activities of the department.
• Running regular checks on network and data security
• Identifying and acting on opportunities to improve and update software and systems.
• Developing and implementing IT policy and best practice guides for the organisation
• Designing training programs and workshops for staff
• Conducting regular system audits
• Running and sharing regular operation system reports with senior staff
• Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations and outages
• Providing direction for IT team members
• Identifying opportunities for team training and skills advancements
• Ensure ICPSAT, ESAT scores are maintained
• Handling Client and Vendor Management

Skills

Network architecture

IT incident management

IT problem management

Mac OS

Linux

Windows

Cloud

VDI Infra

Education

Bachelor’s degree in computer applications / BE / B.Tech

Tools

Mac OS

Linux

Windows

Job description

Sagility Philippines B.V Branch is seeking an Assistant Manager to oversee IT service delivery for Manila operations. The role covers managing incident and problem resolution, network and systems administration, and staff leadership with 2–3 days onsite at Alabang (ZETA/ALABANG) and 2–3 days onsite in Manila as required.

Qualifications include a Bachelor’s degree in computer applications or engineering and 4+ years in IT management, with prior leadership experience.