Assistant Mall Operations Officer

Massway Supermarket & Department Store; Rizal; On-site; PHP 279,000 - 390,600; Full time

Job summary

A retail shopping center is seeking a Mall Officer In-Charge responsible for supervising security operations to ensure the safety of shoppers, tenants, and staff. Key responsibilities include managing security personnel, monitoring CCTV systems, handling incidents, and coordinating with emergency services. Applicants should have a high school diploma, experience in security, and strong communication skills. This role is vital for maintaining a secure environment for all visitors.

Qualifications

• High school diploma or equivalent; security training preferred.
• Previous experience in security or supervisory roles.
• Knowledge of safety, emergency, and evacuation procedures.
• Ability to remain calm and make decisions under pressure.
• Good communication and leadership skills.
• Physically fit and alert.

Responsibilities

• Supervise and manage mall security officers during shifts.
• Ensure safety and security of visitors, staff, and mall assets.
• Monitor CCTV systems and conduct regular patrols.
• Handle incidents such as theft, disturbances, accidents, or emergencies.
• Coordinate with police, fire department, and medical services when required.
• Enforce mall rules, safety procedures, and emergency protocols.
• Maintain daily security logs, incident reports, and duty rosters.
• Guide and train security staff on proper procedures and conduct.
• Respond promptly to alarms, complaints, and emergency situations.
• Report security issues to mall management.

Skills

Leadership and team management

Observation and problem-solving skills

Communication and reporting

Conflict handling and crowd control

Basic knowledge of CCTV and security systems

Education

High school diploma or equivalent

Job description

The Mall Officer In-Charge is responsible for supervising security operations within the mall to ensure the safety of shoppers, tenants, staff, and property. The role includes managing security personnel, handling incidents, and coordinating with mall management and emergency services.

Key Responsibilities

• Supervise and manage mall security officers during shifts
• Ensure safety and security of visitors, staff, and mall assets
• Monitor CCTV systems and conduct regular patrols
• Handle incidents such as theft, disturbances, accidents, or emergencies
• Coordinate with police, fire department, and medical services when required
• Enforce mall rules, safety procedures, and emergency protocols
• Maintain daily security logs, incident reports, and duty rosters
• Guide and train security staff on proper procedures and conduct
• Respond promptly to alarms, complaints, and emergency situations
• Report security issues to mall management

Qualifications

• High school diploma or equivalent (security training preferred)
• Previous experience in security or supervisory roles
• Knowledge of safety, emergency, and evacuation procedures
• Ability to remain calm and make decisions under pressure
• Good communication and leadership skills
• Physically fit and alert

Skills Required

• Leadership and team management
• Observation and problem-solving skills
• Communication and reporting
• Conflict handling and crowd control
• Basic knowledge of CCTV and security systems