Assistant HR Manager - People Relations & Development

SuperStaff

Makati

On-site

PHP 800,000 - 1,200,000

Full time

14 days+

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Benefits offered by this job

HMO with 1 free dependent upon hire

Life Insurance

20 PTO credits annually

Career Growth and Learning

Laptop provided by the company

Job summary

SuperStaff is looking for an Assistant HR Manager in Makati, Philippines. You will be responsible for leading employee relations and development initiatives to support employee engagement and a positive workplace culture in a BPO environment.

The ideal candidate will possess strong HR experience, particularly in employee relations, and a Bachelor's degree in Human Resources or a related field. The role includes designing training programs and managing employee concerns effectively.

Qualifications

4-6 years of HR experience with exposure to employee relations and organizational development.
Experience in a BPO or high-volume environment preferred.
Strong communication and problem-solving skills.

Responsibilities

Lead the People Relations function including case management and investigations.
Track and analyze employee relations trends and recommend actions.
Design and implement people development programs.

Skills

Employee relations

Organizational development

Training facilitation

Conflict resolution

Data analysis

Stakeholder management

Education

Bachelor's degree in Human Resources or related field

Job description

TheAssistantHRManager–PeopleRelations&Developmentisresponsibleforleadingthe company’semployeerelationsandpeopledevelopmentinitiativesinsupportofbusinessgoals, employeeengagement,organizationaleffectiveness,andapositiveworkplaceculturewithinaBPO environment.Theroleensurestheconsistentapplicationofcompanypolicies,properhandlingof employeeconcernsandadministrativecases,andtheexecutionofdevelopmentinitiativesthat strengthenemployeeexperience,leadershipcapability,andorganizationaleffectiveness.Thisroleisalsoexpectedtohelp drivelearninganddevelopmentprogramsandpersonallyfacilitatetrainingsessions,workshops,andinterventionsasneeded.

Key Responsibilities

LeadthePeopleRelationsfunction,includingcasemanagement,employeeconcerns,disciplinaryprocesses,investigations,mediation,andpolicyadministration.
Ensuretimely,fair,andconsistenthandlingofemployeerelationsissuesinlinewithcompanypolicies,laborregulations,anddueprocessrequirements.
PartnerwithOperations,HR,andbusinessleaderstoaddressescalations,improveemployeeclimate,andminimizeemployeerelationsrisk.
Reviewandrecommendupdatestothecodeofconduct,employeehandbook,disciplinaryguidelines,andrelatedHRpolicies.
Trackandanalyzepeoplerelationstrendssuchasattritiondrivers,grievances,infractions,behavioralconcerns,andrecurringworkplaceissues,andrecommendpreventiveactions.
Providecoachingandguidancetolineleadersonemployeehandling,documentationstandards,performanceconversations,andconflictresolution.
Supporthearingfacilitation,documentationreview,noticepreparation,andcaseresolutionrecommendations.

People Relations

Leadthedesignandimplementationofpeopledevelopmentprogramsthatsupportculture-building,engagement,valuesreinforcement,leadershipdevelopment,andchangemanagement.
Manageemployeeengagementinitiatives,surveyadministration,actionplanning,andfollow-throughonidentifiedimprovementopportunities.
Partnerwithstakeholderstoidentifyorganizationalcapabilitygapsandrecommendinterventionssuchasworkshops,teamsessions,communicationinitiatives,anddevelopmentprograms.
Helpdriveastrongperformanceculturebyaligningdevelopmentinitiativeswithbusinesspriorities,leadershipexpectations,andemployeeexperiencegoals.
Supportorganizationalchangeefforts,includingcommunicationplanning,managerenablement,andadoptionactivities.
Developandmonitormetrics,dashboards,andprogramoutcomestomeasureeffectivenessandguidedecision-making.

Learning and Development Support

HelpassesslearninganddevelopmentneedsacrossteamsandfunctionsinpartnershipwithbusinessleadersandHRstakeholders.
Design,coordinate,facilitate,andwhereneededpersonallydelivertrainingprograms,workshops,andlearningsessionsforemployees,peopleleaders,andsupportteams.
Createorcustomizetrainingmaterials,facilitatorguides,presentations,andlearningcontentbasedonbusinessandorganizationalneeds.
Evaluatelearningeffectivenessthroughattendance,feedback,knowledgechecks,behavioralimprovement,andbusinessimpactindicators,andrecommendenhancementstoprograms.

Leadership and Stakeholder Management

SuperviseandguideteammembersassignedtoPeopleRelationsandDevelopmentinitiatives.
BuildstrongworkingrelationshipswithOperationsleaders,supportfunctions,andsiteleadershiptoensurepracticalandbusiness-alignedHRsolutions.
Presentfindings,trends,andrecommendationstomanagementinaclearanddata-drivenmanner.
Ensureconfidentiality,professionalism,andsoundjudgmentinhandlingsensitiveemployeeandorganizationalmatters.

Requirements

Bachelor’sdegreeinHumanResources,Psychology,BehavioralScience,BusinessAdministration,Education,orarelatedfield.
Atleast4–6yearsofprogressiveHRexperience,withstrongexposuretoemployeerelations,organizationaldevelopment,andtrainingfacilitationorlearningprograms.
ExperienceinaBPO,sharedservices,orhigh-volumemulti-siteenvironmentisstronglypreferred.
Strongknowledgeofemployeerelationspractices,casehandling,investigations,policyimplementation,andworkplaceconflictmanagement.
Experienceinemployeeengagement,culture-building,leadershipdevelopment,surveyactionplanning,andorganizationalinterventions.
Demonstratedabilitytofacilitateworkshops,conducttrainingsessions,andengageparticipantsacrossdifferentlevelsoftheorganization.
Strongcommunication,facilitation,stakeholdermanagement,andproblem-solvingskills.
Abilitytoworkwithdata,generateinsights,andtranslatefindingsintoactionableinterventions.
Highlevelofdiscretion,maturity,andabilitytomanagesensitiveandconfidentialmatters.

Preferred Competencies