Assistant Guest Relations Manager

Royal caribbean international; Philippines; On-site; PHP 400,000 - 550,000; Full time

Job summary

Royal Caribbean International in the Philippines is seeking an Assistant Guest Relations Manager to oversee guest interactions, ensuring personalized service and total guest satisfaction. The role calls for a passion for service and a lively, professional demeanor.

Ideal candidates will have prior experience in customer contact roles, with excellent written and verbal English. Proficiency in additional languages is highly preferred to support a diverse guest base.

Qualifications

• Experience in a customer contact position.
• Great written and oral English communication skills.
• Proficiency in additional languages (Italian, German, French, Portuguese, Spanish, and/or Mandarin/Cantonese) is highly preferred.

Skills

Customer service

Communication skills

Energetic demeanor

Job description

Assistant Guest Relations Manager

This team is responsible for providing consistent personalized service to our guests with the ultimate goal of achieving total guest satisfaction. To be a successful member of this team, a candidate should have a passion for service, a pleasant and energetic demeanor, and previous experience in a customer contact position. Great written and oral communication skills in English are required.

Proficiency in additional languages (such as Italian, German, French, Portuguese, Spanish, and/ or Mandarin/Cantonese) is highly preferred.