Guest Service Representative

BIGGS; Naga; Vor Ort; PHP 201.000 - 257.000; Vollzeit

Zusammenfassung

BIGGS is seeking a Guest Service Representative to deliver exceptional dining experience through friendly, proactive service. You will manage reservations, assist guests with menu choices and dietary needs, and support the front-of-house team to ensure smooth service.

The role requires strong communication, listening, and organizational skills, along with comfort using basic computer systems and POS terminals.

Qualifikationen

• Experience in customer service or hospitality preferred.
• Strong verbal communication and active listening skills.
• Detail-oriented with strong organizational abilities.
• Proficient with basic computer skills and point-of-sale systems.
• Ability to work well under pressure and adapt to changing situations.

Aufgaben

• Manage reservations and guest inquiries via phone and in person.
• Assist guests with menu selections and dietary restrictions.
• Process payments and handle transactions accurately.
• Maintain cleanliness and organization of the front area.
• Provide support to the service staff as needed.

Kenntnisse

Customer service

Verbal communication

Active listening

Detail oriented

Organizational skills

POS systems

Pressure handling

Tools

POS systems

Jobbeschreibung

About the role

The Guest Service Representative is responsible for delivering exceptional service to our guests through effective communication and support. You will assist with reservations, inquiries, and guest needs to ensure a memorable dining experience.

Key responsibilities

• Manage reservations and guest inquiries via phone and in person.
• Assist guests with menu selections and dietary restrictions.
• Process payments and handle transactions accurately.
• Maintain cleanliness and organization of the front area.
• Provide support to the service staff as needed.

Qualifications

• Experience in customer service or hospitality preferred.
• Strong verbal communication and active listening skills.
• Detail-oriented with strong organizational abilities.
• Proficient with basic computer skills and point-of-sale systems.
• Ability to work well under pressure and adapt to changing situations.