Assistant Executive Housekeeper — Guest Experience Lead

Filinvest Hospitality; Muntinlupa; On-site; PHP 350,000 - 520,000; Full time

Job summary

Filinvest Hospitality is seeking an Assistant Executive Housekeeper for Quest Plus Conference Center, Manila (Alabang, Muntinlupa City). This role requires at least 3 years of experience as a Housekeeping Supervisor or Manager in a hotel or resort, with a focus on maintaining the highest cleanliness and safety standards.

You will supervise daily housekeeping operations, prepare reports, organize schedules, train staff, handle guest issues, and coordinate with Front Office, Engineering, and F&B

Qualifications

• Experience: 3 years of experience as a Housekeeping Supervisor or Housekeeping Manager in a hotel or resort setting.

Responsibilities

• Prepare daily and shift reports for the Executive Housekeeper.
• Perform the duties of the Executive Housekeeper, Housekeeper, or Floor Supervisor during their absence when required.
• Assist in organizing work schedules, manpower deployment, and task assignments to maximize departmental efficiency.
• Support Housekeeping Supervisors in resolving operational concerns and guest-related issues.
• Ensure the highest standards of cleanliness, sanitation, presentation, and maintenance are consistently maintained throughout all guest and public areas.
• Ensure all employees comply with departmental policies, procedures, and housekeeping standards.
• Monitor adherence to company rules, regulations, and disciplinary policies.
• Conduct regular refresher training programs for housekeeping personnel.
• Review and monitor OPEX inventories and departmental supplies on a monthly basis.
• Maintain effective working relationships with other departments, particularly Front Office, Engineering, Security, and Food & Beverage.
• Handle guest complaints, service recovery concerns, and cases involving missing or damaged guest items.
• Ensure compliance with sanitation, hygiene, and workplace safety standards.
• Develop team members through coaching, counseling, and career development programs in preparation for future advancement opportunities.
• Participate in recruitment activities, including interviews, in coordination with Human Resources.
• Orient, onboard, and train newly hired housekeeping employees.
• Conduct employee meetings, coaching sessions, and performance discussions regularly.
• Analyze guest feedback regarding housekeeping quality, room cleanliness, and service efficiency and implement necessary improvements.
• Demonstrate flexibility, creativity, and initiative when dealing with special guest requirements and operational challenges.
• Complete employee performance evaluations and appraisal forms.
• Identify training needs and implement developmental programs for team members.
• Conduct probationary performance evaluations.
• Perform daily inspections of Public Areas, Guest Rooms, Back-of-House Areas, and Housekeeping Facilities
• Conduct spot checks of guestrooms to ensure housekeeping quality standards are achieved.
• Exercise sound expense management practices and ensure cost‑control measures are observed within the department.
• Prepare manpower forecasts and staffing projections based on business trends, occupancy forecasts, and operational requirements.
• Conduct daily staff briefings and operational updates.
• Provide recommendations to the Executive Housekeeper regarding Capital Expenditures (CAPEX), Operating Supplies (OPEX), Equipment Requirements, and Departmental Purchases
• Forecast labor requirements based on occupancy levels and business volume to maximize productivity.
• Participate in Profit and Loss (P&L) reviews and assist in labor cost analysis during the absence of the Executive Housekeeper.
• Oversee Lost and Found procedures and ensure compliance with established company policies and documentation standards.
• Develop daily housekeeping work plans based on hotel occupancy forecasts and operational needs.
• Implement safety standards and conduct safety awareness training within the department.
• Perform other duties and responsibilities assigned by the Executive Housekeeper or Management.

Job description

Filinvest Hospitality is seeking an Assistant Executive Housekeeper for Quest Plus Conference Center, Manila (Alabang, Muntinlupa City). This role requires at least 3 years of experience as a Housekeeping Supervisor or Manager in a hotel or resort, with a focus on maintaining the highest cleanliness and safety standards.

You will supervise daily housekeeping operations, prepare reports, organize schedules, train staff, handle guest issues, and coordinate with Front Office, Engineering, and F&B