Head of Housekeeping & Guest Experience

Ascott Limited Philippines; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Ascott Limited Philippines is seeking an Executive Housekeeper to lead all housekeeping operations across the property, ensuring exceptional cleanliness, hygiene, and guest satisfaction. The role manages staff, schedules, training, and performance evaluations to uphold brand standards and safety compliance.

The successful candidate will drive inventory control, cost management, and inter-department coordination, delivering consistent high-quality service and a welcoming atmosphere for guests and

Qualifications

• Bachelor's degree in Hospitality Management or related field.
• 3-5 years of housekeeping management experience in a hotel or serviced residence.
• Strong leadership, communication, and organizational skills.
• Knowledge of housekeeping operations, safety standards, and inventory management.
• Proficient in Microsoft Office and hotel management systems.

Responsibilities

• Lead and supervise the housekeeping team to maintain cleanliness and presentation standards.
• Ensure guest rooms, public areas, and back-of-house areas are properly cleaned and maintained.
• Conduct regular inspections and implement corrective actions when necessary.
• Manage staffing schedules, training, performance evaluations, and team development.
• Monitor housekeeping supplies, linens, uniforms, and equipment inventory.
• Control departmental expenses and optimize resource utilization.
• Coordinate with other departments to ensure efficient operations and guest satisfaction.
• Ensure compliance with health, safety, and brand standards.
• Handle guest concerns and resolve housekeeping-related issues promptly.

Skills

Leadership

Communication

Organizational skills

Operations knowledge

Inventory management

Education

Bachelor's degree in Hospitality Management or related field

Tools

Microsoft Office

Hotel management systems

Job description

Ascott Limited Philippines is seeking an Executive Housekeeper to lead all housekeeping operations across the property, ensuring exceptional cleanliness, hygiene, and guest satisfaction. The role manages staff, schedules, training, and performance evaluations to uphold brand standards and safety compliance.

The successful candidate will drive inventory control, cost management, and inter-department coordination, delivering consistent high-quality service and a welcoming atmosphere for guests and