Assistant Chief Steward

Mandarin Oriental; Manila; On-site; PHP 1,004,000 - 1,451,000; Full time

Benefits offered by this job

Learning & Development

MOstay

Health & Wellness

Job summary

Mandarin Oriental Makati, a forthcoming 5‑star luxury hotel, seeks an experienced Assistant Chief Steward for its pre‑opening team in Manila. You will set stewarding standards, train staff, and ensure readiness across kitchens and back‑of‑house operations.

Responsibilities include supervising daily stewarding, inventory and safety compliance (HACCP), recruiting and coaching, and collaborating with the Executive Chef, F&B and Engineering to deliver exceptional service.

Qualifications

• Minimum of 3–5 years’ experience in stewarding management within a luxury hotel or resort.
• Strong knowledge of hygiene, sanitation, and HACCP standards.
• Proven leadership and team management skills.
• Experience in pre‑opening hotel operations preferred.
• Excellent organizational and communication abilities.
• Ability to work under pressure and adapt to dynamic pre‑opening requirements.

Responsibilities

• Pre-Opening Setup: develop stewarding policies, procedures, and SOPs; assist in equipment procurement and setup.
• Operational Excellence: supervise daily stewarding operations, ensure sanitation standards, monitor supplies and equipment.
• Team Leadership: recruit, train, and coach stewarding staff; foster teamwork and accountability.
• Collaboration: work with Executive Chef, F&B, and Engineering; ensure HACCP compliance.
• Sustainability & Cost Control: implement eco-friendly practices and manage stewarding costs.

Skills

Stewarding management

Leadership

HACCP knowledge

Team management

Operational readiness

Job description

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award‑winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought‑after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting‑edge of luxury experiences.

Mandarin Oriental, Makati is an upcoming 5‑star luxury hotel set within the lush Ayala Triangle Gardens, at the prestigious corner of Paseo de Roxas and Makati Avenue. Scheduled to open in 2026, this landmark development will feature 276 elegantly appointed guestrooms and suites, offering a refined blend of contemporary design and timeless sophistication. Guests will enjoy an exceptional array of world‑class amenities, including a curated selection of restaurants, a stylish bar, a serene pool area, and the brand’s signature spa. Designed to be a sanctuary in the heart of the city, the hotel promises an elevated experience for both leisure and business travelers seeking comfort, excellence, and distinction in Manila.

The Role

The Assistant Chief Steward plays a pivotal role in establishing and maintaining the highest standards of cleanliness, hygiene, and organization within the hotel’s kitchens and stewarding operations. As part of the pre‑opening team, this position will be instrumental in setting up systems, training staff, and ensuring operational readiness for the successful launch of Mandarin Oriental Makati.

Key Responsibilities

Pre-Opening Setup

• Assist in developing stewarding policies, procedures, and SOPs.
• Support the procurement, installation, and commissioning of stewarding equipment.
• Organize stewarding storage areas and ensure compliance with safety and hygiene standards.

Operational Excellence

• Supervise daily stewarding operations, including dishwashing, cleaning, and waste management.
• Ensure all kitchens and back‑of‑house areas meet hotel and local sanitation standards.
• Monitor inventory of cleaning supplies, chemicals, and stewarding equipment.

Team Leadership

• Assist in recruiting, training, and motivating stewarding staff.
• Provide ongoing coaching to ensure efficiency and adherence to standards.
• Foster a culture of teamwork, accountability, and continuous improvement.

Collaboration

• Work closely with the Executive Chef, Food & Beverage team, and Engineering to support smooth operations.
• Coordinate with Health & Safety to ensure compliance with HACCP and other regulatory requirements.

Sustainability & Cost Control

• Implement eco-friendly practices in waste management and resource usage.
• Monitor and control costs related to stewarding operations.

Qualifications & Experience

• Minimum of 3–5 years’ experience in stewarding management within a luxury hotel or resort.
• Strong knowledge of hygiene, sanitation, and HACCP standards.
• Proven leadership and team management skills.
• Experience in pre‑opening hotel operations preferred.
• Excellent organizational and communication abilities.
• Ability to work under pressure and adapt to dynamic pre‑opening requirements.

Why Join Us?

Mandarin Oriental offers a world‑class environment where your expertise, creativity, and leadership will shape the legacy of our return to Manila. You will be part of a dynamic preopening team committed to excellence, innovation, and authentic Asian hospitality.

Our Commitment To You

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work‑life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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