Assistant Application Engineer

Keyence Singapore Pte Ltd; Santo Niño 1st; On-site; PHP 446,000 - 781,000; Full time

Job summary

Keyence Singapore Pte Ltd is seeking a field support engineer to provide expert assistance on product capabilities, specifications, and applications. You will conduct application testing and troubleshoot customer issues with strong communication and problem-solving skills.

The role involves on-site travel to customer sites for setup, adjustment, and post-sales training, with opportunities to improve department efficiency and contribute to project-based improvements.

Qualifications

• Diploma in engineering (Computer or Electrical) required with strong problem-solving ability.
• Strong communication and active listening during customer interactions.
• Ability to analyze complex issues and convert into actionable solutions.

Responsibilities

• Receive inquiries from sales reps and customers about product capabilities, specs, and applications.
• Analyze and troubleshoot customer issues via phone/email and on-site when needed.
• Conduct product application testing for sales reps and customers.
• Travel to customer sites for on-site support including setup and fine-tuning.

Skills

Active listening

Analytical thinking

Problem solving

Organizational skills

Communication skills

Interpersonal skills

Problem analysis

Education

Engineering diploma (Computer/Electrical)

Tools

Logic control

Microsoft Excel

SQL/MySQL

C#

Java

Python

Job description

Job Summary

Provide information concerning products, applications, and problem diagnosis to sales representatives and customers, accurately. Conduct product application testing and troubleshooting on customers' applications. Possess strong communication skill including active listening, as well as strong problem-solving skills.

Principal duties and tasks

• Receive phone calls or emails from sales reps and customers and answer inquiries concerning product capabilities, specifications, and applications


• Analyze and troubleshoot customer issues via phone/email as well as on-site.


• Conduct product application testing for sales reps and customers.


• Travel to customer's site for on-site support including setup, adjustment/fine-tuning the system.


• Conduct post sales application training to customers.


• Create and update manuals for post sales application training for customers.


• May assist sales reps with on-site presentations to customers, as needed


• Proactively identify areas to improve department operation efficiency and initiate projects to achieve such improvements


• Understand and observe company / department policies and procedures


• Other duties or projects, as assigned

Requirements and Qualifications

• Minimum Diploma Holder in an engineering discipline (i.e Computer/Electrical Engineer) who demonstrates strong problem skills - identify complex problems and review related information to develop and evaluate options and implement solutions


• Ability to organize and prioritize tasks, activities, and projects for timely completion


• Active listening skill


• Analytical skill to identify the underlying principles, reasons, or facts by breaking down information or data into separate parts


• Ability to establish and maintain pleasant interpersonal relationships primarily over the phone and emails


• Ability to communicate complex ideas in a simplified fashion


• High degree of service orientation to actively look for ways to help people


• Familiar with Logic control, Microsoft Excel skills.


• Familiar with communication protocol

Good to have

• Experience with sensors and actuators (e.g. DC motors, encoders, relays, & solenoids), Stepper/Servo Motor


• Knowledge of Database Language (SQL/MySQL)


• Knowledge of C#/Java/Python