Asset Management Specialist - TP MOA

Teleperformance; Philippines; On-site; PHP 300,000 - 420,000; Full time

Job summary

Teleperformance is seeking an Asset Management Specialist to support NAM data ingestion, system alignment, and maintenance of asset records across commissioning activities.

You will coordinate with internal teams to ensure data accuracy, oversee onboarding and lifecycle tasks, and enable accurate reporting for regulatory and business needs.

This role emphasizes data quality, cross‑functional collaboration, and timely updates to the enterprise asset management database used by multiple departments.

Qualifications

• 3+ years in asset management, operations, data entry, or a related field.
• Experience supporting data quality, validation, or reporting processes.
• Ability to identify data discrepancies and escalate issues.
• Proactive approach to resolving data and system issues.
• Proficient in Microsoft Office (Excel, Word, Outlook).

Responsibilities

• Maintain and update asset records within internal systems to ensure accuracy and completeness.
• Support site and equipment onboarding activities, including data entry, validation, and system updates.
• Identify data discrepancies and escalated issues impacting operational readiness or system integrity.
• Assist with tracking asset components and maintaining relationships between equipment and sub‑components.
• Perform routine data audits and cleanup activities to improve asset data quality.
• Support asset lifecycle processes such as onboarding, updates, and decommissioning tasks.
• Collaborate with internal teams (operations, field services, and system support) to resolve asset‑related requests.
• Assist with reporting needs and ad hoc operational tasks as required.
• Collaborate with peers in department to build strong relationships to influence efficiency measures within the team.

Skills

Data management

Communication

Problem solving

Multi-team coordination

MS Office

Attention to detail

Tools

NAM systems

Asset management database

Data entry tools

Job description

Role Summary:

The Asset Management Specialist (Teleperformance Support Role) is responsible for supporting asset

data accuracy, system coordination, and operational workflows between commissioning activities and

Nucleus Asset Management (NAM) systems. This role ensures timely and accurate data ingestion, system

alignment, and ongoing maintenance of asset-related records to support business operations and reporting

requirements.

This role will help coordinate with the Commissioning team to facilitate the ingestion of data and ensure data

flows between NAM and our enterprise system properly. Other normal duties will include, but not limited to,

ensuring asset management data is correct and updated properly and pre-building assets in NAM prior to the

commissioning of a site.

The candidate will also be responsible for updating EA’s Asset Management Database, which is the critical

repository for information related to equipment that was installed and commissioned, for use by other

departments when the new site is opened. This includes the maintenance of asset management databases

through internal technology partners and vendors. Supporting coordination efforts between internal asset

management stakeholders is critical to ensure the system works for every department. This position also

updates other support databases such as credit card reader management systems and wireless provider

portals to maintain 100% accurate equipment information for our chargers in North America.

The accurate recording of installation, replacement and removal of all program assets will be a key

role in the effort to generate accurate reports to federal, state, and local agencies along with other internal

and external stakeholders. The candidate will ensure the database is kept up to date to serve the needs of

executive leadership and the reporting demands of a dynamic regulatory environment.

Work hours for this position are targeted to be “normal business hours”, however since this site aligns with

commissioning activity, it is possible there will be deviations in work hours to assist with commissioning and

other related efforts, as needed, to keep on schedule.

Role Responsibilities:

• Main responsibilities: 90%
• Maintain and update asset records within internal systems to ensure accuracy and completeness. (15%)
• Support site and equipment onboarding activities, including data entry, validation, and system updates. (15%)
• Identify data discrepancies and escalated issues impacting operational readiness or system integrity. (15%)
• Assist with tracking asset components and maintaining relationships between equipment and sub- components. (15%)
• Perform routine data audits and cleanup activities to improve asset data quality. (10%)
• Support asset lifecycle processes such as onboarding, updates, and decommissioning tasks. (10%)
• Collaborate with internal teams (operations, field services, and system support) to resolve asset-related requests. (5%)
• Assist with reporting needs and ad hoc operational tasks as required. (5%)
• Collaborate with peers in department to build strong relationships to influence efficiency measures within the team. (5%)
• Support daily team tasks as requested by the Manager of Asset Management. (5%)

Minimum Years of Experience:

3+ years of experience in asset management, operations, data entry, or a related field. This role ensures timely and accurate data ingestion, system alignment, and ongoing maintenance of asset-related records to support business operations and reporting requirements.

Skills:

• Strong attention to detail and accuracy in data management
• Ability to follow structured processes and meet service-level expectations (SLAs)
• Effective communication and coordination across multiple teams
• Ability to manage high-volume, task-based work in a fast-paced environment
• Proactive approach to identifying and resolving data and system issues
• Basic proficiency in Microsoft Office (Excel, Word, Outlook)
• Strong written and verbal communication skills

Required:

• Experience supporting data quality, validation, or reporting processes
• Problem-solving mindset with a focus on continuous improvement
• Organized and effective in handling multiple assignments
• Understanding complex issues and properly communicating issues to other stakeholders
• Maintain workflow and develop skillset of a governance team to maintain peak performance and efficiency