ASP Service Center Operations Lead (Ortigas)

ASUS; Pasig; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Competitive Salary

Quarterly Bonus

Engagement Activities

Holiday Break

HMO and Group Life Insurance

Medicine Reimbursement

Statutory Benefits

Job summary

ASUS Philippines is seeking a Service Center Operations Manager to lead daily operations, target setting, and cross‑department coordination across Technical, Finance, Logistics, and Parts teams in Ortigas, Pasig City.

You will oversee ASP pending cases, monitor KPIs, train staff, conduct audits, and drive process improvements while communicating updates to stakeholders and ensuring timely resolutions.

Qualifications

• Bachelor’s degree in computer science, IT, or equivalent.
• 3–5 years relevant experience in service center or operations.
• Strong verbal and written English (Tagalog optionally).
• Experience in Service Center operations is a plus.
• Preferably with L3 Technical Experience in Electronics.
• Excellent multitasking, prioritization and problem-solving.
• Willingness to travel and work in Ortigas, Pasig City.

Responsibilities

• In charge of the service center's routine operation and development of operating targets.
• Generation of ASP Daily Pending cases.
• Data gathering and analyzing daily pending.
• Communicating pending cases and updates.
• Timely escalation and internal communication of major service issues and status updates to ensure alignment across departments.
• Analysis on the ASP pending cases, assess TAT and penalties for case management.
• Handle escalations from distributor, dealer and customer (customer complaints, DTI, process approvals).
• Consolidate efforts and synchronize consensus among Technical, Finance, Logistics and Parts departments.
• Oversee overall service operations of ASP (manpower, productivity, results).
• Onsite visit for audit purposes.
• Conduct training for new service center staff and refresher training.
• Monthly KPI meetings and reporting to HQ and local teams.
• Monitor pending RMA cases and daily incoming/closed cases.
• Provide weekly and monthly KPI results across all service centers.
• Implement HQ regulations, policies and procedures.

Skills

Leadership

Service Center Ops

English & Tagalog

Cross-Functional Collaboration

Travel Readiness

Education

Bachelor’s degree in computer science, IT, or equivalent

Job description

ASUS Philippines is seeking a Service Center Operations Manager to lead daily operations, target setting, and cross‑department coordination across Technical, Finance, Logistics, and Parts teams in Ortigas, Pasig City.

You will oversee ASP pending cases, monitor KPIs, train staff, conduct audits, and drive process improvements while communicating updates to stakeholders and ensuring timely resolutions.