Post-Sales Operations Lead, IT Services

Bermaz Auto Berhad (Mazda & XPeng); Mandaluyong; On-site; PHP 669,600 - 892,800; Full time

Job summary

Bermaz Auto Berhad (Mazda & XPeng) in Mandaluyong is seeking an experienced Aftersales Operations Manager to lead daily activities, supervise staff, and ensure top‑quality customer service. The role requires 3–5 years in a managerial capacity and onsite work in Mandaluyong.

Experience in IT or tech‑driven environments is a plus, with responsibilities spanning budget oversight, warranty programs, and process improvements to boost profitability.

Qualifications

• Bachelor's Degree in Business Administration or any related field.
• Experience in handling aftersales operations and customer service management.
• 3–5 years of experience in a managerial or leadership role.
• Experience working in an IT company or technology-driven environment is an advantage.
• Willing to work onsite in Mandaluyong City.

Responsibilities

• Lead and oversee the daily operations of the aftersales department, ensuring high‑quality service delivery and customer satisfaction.
• Supervise service advisors, technicians, and support staff, including recruitment, training, coaching, and performance management.
• Handle escalated customer concerns and complaints, ensuring timely and effective resolution.
• Manage warranty programs, service policies, and customer feedback initiatives to support continuous improvement.
• Prepare and monitor departmental budgets, analyze operational costs, and identify opportunities to improve profitability.
• Oversee inventory management, parts pricing, and resource allocation to maintain operational efficiency.

Skills

Aftersales operations

Customer service management

Leadership experience

Education

Bachelor's Degree in Business Administration or related field

Job description

Bermaz Auto Berhad (Mazda & XPeng) in Mandaluyong is seeking an experienced Aftersales Operations Manager to lead daily activities, supervise staff, and ensure top‑quality customer service. The role requires 3–5 years in a managerial capacity and onsite work in Mandaluyong.

Experience in IT or tech‑driven environments is a plus, with responsibilities spanning budget oversight, warranty programs, and process improvements to boost profitability.